Kimberly Thomas
Orlando,FL
Summary
Results-driven professional with focus on enhancing employee learning and performance. Known for developing innovative training programs that align with organizational goals. Dependable team collaborator with keen ability to adapt to evolving business needs. Expertise in curriculum development and performance evaluation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Classification Officer
Florida Department of Corrections
05.2024 - Current
- Managed a caseload of over 150 inmates handling everything from academic program development, data analysis, and strategic planning initiatives.
- Reviewed policies and procedures while preparing reports and recommending process improvements.
- Conducted assessments of inmate progress towards established adjustment goals.
- Motivated inmates to achieve positive adjustment goals and assess personal progress.
- Planned targeted referrals for treatment programs and services based on inmate needs.
- Recommended custody and reclassification changes to Institutional Classification Team (ICT).
- Addressed inmate requests, grievances, and inquiries through correspondence and phone calls.
- Executed weekly reviews of restrictive housing units to ensure compliance with standards.
- Enhanced operational efficiency through regular reviews and updates to classification standards and guidelines.
Learning Program Manager
Intuit
10.2022 - 02.2024
- Owned end-to-end learning programs, establishing key metrics and goals for success.
- Designed and implemented integrated virtual, blended, and in-person learning experiences through rapid iteration.
- Collaborated with stakeholders on design, development, and delivery of manager development programs.
- Scaled complex global learning programs to enhance visibility and impact.
- Established program metrics and milestones, generating actionable insights for decision-making.
- Analyzed quantitative and qualitative data to identify root causes and communicate findings effectively.
- Drove alignment on shared outcomes across partners and stakeholders for cohesive program execution.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Learning Engineer
Akima
01.2021 - 01.2022
- Supported Department of Defense in developing technology-enhanced learning for course design and online instruction.
- Created instructional assets aligned with teaching goals, integrating research-based principles.
- Conducted consultations on technology selection and strategies for effective implementation.
- Developed resources educating instructors on technology options and best integration practices.
- Reviewed and edited technical documents according to established template requirements.
- Established strong relationships with clients through effective communication, fostering trust and collaboration.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Participated in formal internal design reviews of proposed products and components.
Global Account Training Manager
ResultsCX
01.2019 - 01.2021
- Ensured comprehensive training alignment with business and client requirements for Humana and WellCare.
- Managed 250 trainers in $43 million healthcare vertical, optimizing performance and motivating excellence.
- Set and monitored performance KPIs for call center employees to drive accountability.
- Developed quality assurance standards and established measurable targets for all staff.
- Directed daily operations by implementing strategies to achieve business plan and profitability goals.
- Created detailed project plans with timelines, assigning tasks to teams and ensuring on-time completion.
- Planned and facilitated training programs focused on employee development to boost knowledge and engagement.
- Analyzed departmental training needs, developing new programs based on collected data.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Senior Process, Learning & Development Specialist
WellDyneRx
01.2017 - 01.2019
- Curated and created in-person and virtual learning programs aligned with HR and College strategy.
- Executed Manager Essentials program to facilitate new employee development through coaching and interviewing.
- Collected and analyzed enterprise-wide feedback on continuous learning activities to enhance program offerings.
- Benchmarked best practices in employee learning systems and processes from external sources.
- Maintained L&D section of HR website to provide comprehensive overview of practices and services.
- Designed and developed innovative learning experiences for both employees and customers.
- Implemented effective methods to educate, assess, and recognize performance improvements.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
Sr. Learning & Development Specialist
Wipro Technologies
05.2014 - 05.2016
- Built strong relationships with external partners to source industry-specific training regularly.
- Evaluated training program effectiveness, adjusting content to enhance learning outcomes.
- Increased employee retention through development of engaging onboarding and orientation processes.
- Created a comprehensive library of instructional materials for consistent messaging across departments.
- Generated detailed reports illustrating impacts of learning initiatives on business performance.
Training Professional
The Results Companies
01.2012 - 01.2014
- Designed and implemented learning activities to facilitate effective transfer of knowledge.
- Assessed training participants' reactions, learning, behaviors, and results.
- Captured relevant data and recommended educational strategies based on assessments.
- Collaborated with department heads to identify specific training needs, aligning programs with organizational goals.
- Coordinated schedules for training sessions with team and vendors.
- Supported change management initiatives by developing specialized training modules focused on smooth transitions during company mergers and acquisitions.
- Engaged learners at all levels through professional presentation techniques.
- Developed sales training curriculum, achieving a 55% increase in overall sales.
- Established training processes and guidelines that exceeded client expectations during audits.
Education
MBA - Business Administration And Management
Universidad Isabel I
Burgos, Spain01-2020
Bachelor of Science - Liberal Studies
Excelsior College
Albany, NY11.2010
Skills
- Adaptive learning strategies
- Project management
- Effective communication
- Strategic thinking
- Employee onboarding
- Training and development
- Program optimization
- Coaching and mentoring
- New employee training
- New hire on-boarding
- Training facilitation
- Virtual training
Certification
- GPM - Google Project Management Certification
Timeline
Classification Officer
Florida Department of Corrections
05.2024 - Current
Learning Program Manager
Intuit
10.2022 - 02.2024
Learning Engineer
Akima
01.2021 - 01.2022
Global Account Training Manager
ResultsCX
01.2019 - 01.2021
Senior Process, Learning & Development Specialist
WellDyneRx
01.2017 - 01.2019
Sr. Learning & Development Specialist
Wipro Technologies
05.2014 - 05.2016
Training Professional
The Results Companies
01.2012 - 01.2014
MBA - Business Administration And Management
Universidad Isabel I
Bachelor of Science - Liberal Studies
Excelsior College
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