Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kimberly Thomas

Smyrna,TN

Summary

Proven expert in deep cleaning and sanitation, honed at ISS Facility Services, with a strong emphasis on safety awareness and customer satisfaction. Leveraged team collaboration and communication skills to enhance productivity and maintain high-quality standards, resulting in significant client satisfaction improvements.

Overview

14
14
years of professional experience

Work History

Cleaning Specialist

ISS Facility Services
09.2022 - Current
    • Handled equipment, chemicals, and materials properly and with caution.
    • Provided excellent customer service, addressing client concerns promptly and professionally.
    • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
    • Eliminated safety hazards through immediate response to spills, leaks, or other emergencies requiring swift action.
    • Supported facility maintenance efforts through proactive identification and reporting of potential issues or damages.
    • Boosted team productivity by assisting coworkers with their assigned tasks when needed.
    • Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
    • Reduced the spread of germs by regularly disinfecting high-touch surfaces in common areas.
    • Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
    • Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
    • Preserved clean environments for long periods with implementation of effective preventative measures against dirt accumulation or pest infestations.
    • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
    • Removed trash, debris and other waste materials from premises.
    • Used time management and efficient cleaning methods to meet deadlines.
    • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
    • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
    • Emptied trashcans and transported waste to collection areas.
    • Responded immediately to calls from personnel to clean up spills and wet floors.

Cook

Tri-Star Shell
07.2022 - 02.2024
    • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
    • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
    • Prepared meals efficiently under time constraints for timely service during peak hours.
    • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
    • Prepared food items in compliance with recipes and portioning control guidelines.
    • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
    • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
    • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
    • Maintained well-stocked stations with supplies and spices for maximum productivity.
    • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
    • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Mail Handler

United States Post Office
02.2010 - 06.2022
    • Utilized physical strength to move mail and packages of varying sizes and weights.
    • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
    • Followed safety protocols while handling and sorting mail for personal safety purposes.
    • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
    • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
    • Maintained high level of confidentiality with mail items in line with regulations.
    • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
    • Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
    • Labeled, weighed and processed mail and packages for efficient distribution.
    • Inspected mail for damages and took appropriate action to deliver in good condition.
    • Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
    • Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
    • Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
    • Used automated mail processing equipment to sort and collate mail.
    • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
    • Stamped sealed and sorted mail for delivery to other branches.
    • Maintained clean and organized mail room to promote safety and efficiency.
    • Developed strategies to speed up mail mail sorting and delivery processes.
    • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
    • Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
    • Supported facility operations by performing routine maintenance tasks on equipment, ensuring optimal functionality at all times.
    • Conducted regular inventory checks for shipping supplies, replenishing stock when necessary to prevent delays in workflow.
    • Operated mail processing machine to sort and package incoming and outgoing mail.
    • Monitored performance of all processing machines to identify and address any operational issues.
    • Weighed letters and packages and calculated costs based on classification, weight, and destination.

Education

Associate of Applied Science - Early Childhood Education

Harold Washington College
Chicago, IL
05.1995

High School Diploma -

Near North Career Metropolitan High School
Chicago, IL
05.1989

Skills

  • Deep cleaning expertise
  • Safety awareness
  • Dusting Techniques
  • Waste Disposal Management
  • Professional Appearance
  • Customer Service
  • Sweeping and Mopping
  • Cleaning and sanitizing
  • Housekeeping
  • Health and safety compliance
  • Sanitation Practices
  • Chemical Handling
  • Waste Management
  • Supply Inventory Management
  • Team Collaboration
  • Communication and Interpersonal Skills
  • Flexible Schedule
  • Basic Mathematics
  • Quality Control
  • Restroom Servicing
  • Checklists and Recordkeeping
  • Fixture Cleaning and Polishing
  • Power Equipment Operation
  • Stainless Steel Polishing
  • Cash Handling

Additional Information

I am experienced in transportation and dispatch in a medical environment. As well as, management skills in a group home setting.

Timeline

Cleaning Specialist

ISS Facility Services
09.2022 - Current

Cook

Tri-Star Shell
07.2022 - 02.2024

Mail Handler

United States Post Office
02.2010 - 06.2022

Associate of Applied Science - Early Childhood Education

Harold Washington College

High School Diploma -

Near North Career Metropolitan High School

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Kimberly Thomas