Kimberly Thomas
Business Administration
Fayetteville,NC
Summary
Proven leader and efficient problem-solver, adept in operations support and project management, with a track record of enhancing productivity and streamlining processes at the US Army. Skilled in data entry and interpersonal communication, consistently achieving mission-critical objectives. Demonstrates a strong ability to learn quickly, ensuring seamless adaptation to evolving business needs. Offers top technical abilities and relationship-building skills. Reliable Mission Support Assistant with experience in administrative roles and managing office operations. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
8
8
years of professional experience
Work History
Mission Support Assistant
Department of Health
2023.03 - 2023.12
- Contributed to positive work environments with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Collaborated effectively with cross-functional teams to achieve shared goals in timely manners.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Operations Specialist
US Army
2019.10 - 2020.10
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Provided training for new hires, fostering supportive learning environment conducive to success in their roles.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
Distribution Platoon Leader
US Army
2018.12 - 2019.10
- Increased operational readiness by maintaining accurate inventory records and conducting regular audits of all equipment and supplies.
- Conducted regular performance reviews for subordinates, providing feedback on areas for improvement and recognizing outstanding achievements when appropriate.
- Managed team of 80+ personnel, ensuring proper training, performance evaluations, and adherence to safety protocols.
- Established robust lines of communication between platoon and higher headquarters, ensuring essential information was disseminated accurately and efficiently.
- Spearheaded cross-functional initiatives aimed at enhancing distribution methods, ultimately increasing mission success rates.
- Developed strong relationships with external vendors and suppliers to improve communication and streamline procurement procedures.
- Coordinated with other platoon leaders to develop collaborative strategies for improving overall distribution capabilities across organization.
- Ensured compliance with military regulations pertaining to movement of hazardous materials, safeguarding both personnel and property from potential harm or damage.
- Demonstrated exceptional decision-making skills in fast-paced environments, leveraging available resources effectively while prioritizing time-sensitive tasks.
- Utilized data analysis tools to track performance metrics, identifying areas for improvement and implementing necessary changes accordingly.
- Oversaw maintenance and repair of distribution equipment, reducing downtime due to mechanical failures and increasing overall operational efficiency.
- Conducted regular risk assessments to identify potential obstacles within supply chain, taking proactive steps to mitigate any issues before they impacted operations.
- Provided clear guidance and direction during high-stress situations, contributing positively towards mission-critical objectives being achieved under challenging circumstances.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Reduced delivery times for critical supplies by closely monitoring transportation routes and adjusting as needed.
- Optimized resource allocation by analyzing demand trends, ensuring sufficient stock levels were maintained at all times without excess waste or overstocking issues arising.
- Handled administrative requirements, maintained records and submitted operational reports.
- Created contingency plans to address unexpected tactical scenarios.
- Monitored and assessed mission progress and provided updates to command.
- Executed tactical operations with accuracy and control.
- Directed tactical operations in complex and challenging environments.
- Planned and coordinated tactical movements of personnel and equipment.
- Analyzed intelligence reports and identified potential tactical threats.
Brigade Master Driver Trainer
US Army
2015.10 - 2018.12
- Implemented a preventative maintenance program for fleet vehicles to reduce repair costs and improve reliability.
- Improved driver safety by conducting comprehensive quarterly training sessions and workshops.
- Effectively managed a team of 200 + drivers by providing guidance, support, and performance evaluations.
- Maintained high customer satisfaction with prompt and courteous service during deliveries.
- Reduced late deliveries by closely monitoring routes in real-time; provided alternate routing options when necessary.
- Increased operational efficiency through regular evaluation of current processes; implemented changes that led to overall improvements in productivity.
- Enhanced route optimization, reducing fuel consumption and total drive time.
- Developed strong relationships with clients through clear communication and professional demeanor.
- Maximized load capacity by overseeing loading procedures; ensured balanced across the entire distribution fleet of vehicles.
- Conducted biweekly safety meetings for staff to emphasize the importance of accident prevention measures within the workplace environment.
- Contributed to the development of 6 company policies and procedures, ensuring compliance with industry standards and best practices in transportation management.
- Streamlined dispatch processes for increased efficiency and timely deliveries.
- Collaborated with other departments to address customer concerns or issues promptly, maintaining positive client relationships.
- Updated management on daily operations through detailed reports highlighting successes or areas requiring improvement within the transportation department.
- Provided ongoing coaching to drivers on safe driving techniques, accident prevention measures, and company policies.
- Ensured compliance with federal, state, and local regulations, keeping accurate records of hours driven and vehicle maintenance.
- Followed all relevant traffic laws and safety regulations.
- Coordinated schedules to meet client deadlines while minimizing downtime between assignments.
- Facilitated open communication among team members through regular meetings focused on problem-solving strategies addressing transportation challenges faced by the organization.
- Assisted in the recruitment and onboarding process of new drivers, ensuring proper training was completed prior to field deployment.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected 50 + trucks and 20+trailers before each trip to assess safety and identify maintenance concerns.
Education
Bachelor of Arts - Business Administration
Purdue University
West Lafayette, IN02.2022
Associate of Arts - Liberal Arts And General Studies
University of Maryland - College Park
College Park, MD04.2013
Skills
- Business Administration
- Interpersonal Communication
- Analytical Thinking
- Data Entry
Certification
- Foundations of Digital Marketing and Ecommerce, Goggle- November 2023-April 2024
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementLanguages
English
Full Professional
Interests
Digital Marketing&Ecommerce
Hospitality Management
Human Resource Management
Timeline
Mission Support Assistant
Department of Health
2023.03 - 2023.12
Operations Specialist
US Army
2019.10 - 2020.10
Distribution Platoon Leader
US Army
2018.12 - 2019.10
Brigade Master Driver Trainer
US Army
2015.10 - 2018.12
Bachelor of Arts - Business Administration
Purdue University
Associate of Arts - Liberal Arts And General Studies
University of Maryland - College Park
Similar Profiles
Heidy OlayresHeidy Olayres
Social Mobilizer at Department Of HealthSocial Mobilizer at Department Of Health
Nthabiseng MaboganaNthabiseng Mabogana
Medical Officer(community Service) at Department of HealthMedical Officer(community Service) at Department of Health
Zenande MampofuZenande Mampofu
Professional Nurse Community Service at Department Of HealthProfessional Nurse Community Service at Department Of Health