Kimberly Thomas
Las Vegas,NV
Summary
Responsive and persuasive customer service agent with active listening skills and a profound ability to understand and resolve customer issues.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Extra Space Storage
Moreno Valley, CA
07.2023 - 12.2024
- Managed800+ unit storage facility
- Collected rent payments, payments made thru the mail and over the phone, as well as automatic payments each month
- Handled customer phone calls
- Ordered, maintained, and sold merchandise, boxes, tape, locks, etc
- Oversaw cleanliness and maintenance of the three storage facilities, keeping them clean and maintained as per Corp
- Made bank deposit
- Handled daily mail
- Maintained94% average unit occupancy through providing excellent customer service
- Trained and maintained company policy, collection calls, and storage policies with managers and their staff
- Handled all collection accounts, made collection calls, and handled all delinquent accounts
- Generated high occupancy and retail sales
Office Assistant
Bling Car decor
Moreno Valley, CA
06.2019 - Current
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary
- Conducted purchasing, inventory control, and clerical/administrative functions
- Maintained and updated inventory and incoming and outgoing mail
- Maintained directory by updating, indexing, and organizing new product
- Maintained status reports to provide management with updated information on product
- Outstanding interpersonal, customer service, leadership, and organizational skills
- Thrive within detail-oriented, deadline-driven environments
- Provides solutions to problems, issues and concerns raised by clients
E-Commerce Customer Service Representative
Skechers
Moreno Valley, CA
05.2022 - 01.2023
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Communicating with customers via chat, phone and email
- Mail Customer return labels
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Ability to multi-task, set priorities and manage time effectively
- Performed data entry for customer information, shipments and orders
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Interacting with internal departments to help fulfill customer requests
Receptionist
Child Protection Services
Moreno Valley, CA
11.2019 - 03.2020
- Maintains Confidentiality of all clients and visitors
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Contributing to the team by accomplishing tasks as needed
- Answering the telephone; taking and relaying messages
- Providing information to callers
- Providing administrative and clerical support
- Receiving and sorting mail and packages
- Faxed, copied, and scanned documents
- Greeted visitors as they entered
- Checked in guests and visitors
- Addressed queries
- Made appointments for visitors
Office Assistant
Security Income Tax Services
Riverside, CA
04.2014 - 05.2015
- Welcomed and greeted all visitors
- Screened calls and directed to appropriate staff
- Scheduled meetings and conferences
- Opened all incoming mail and distributed to recipients
- Exhibited a high degree of discretion related to safeguarding confidential information
- Managed and order supplies within the budget guidelines of the organization
- Operated office equipment such as fax machines, copiers, and phone systems
- Ensured all current client information was updated and collected appropriately according to organization and industry standard
- Commended by Office Manager for excellent customer service and100% accuracy with data entry assignments
Education
College Degree - Sociology
Moreno Valley College
Moreno Valley, CA06.2022
High school diploma - General Studies
Bayside High school
01.2012
Skills
- Microsoft Word (5 years)
- Office experience (4 years)
- Communication skills (6 years)
- Social listening (5 years)
- Microsoft Office (6 years)
- Purchasing (3 years)
- Case Management (2 years)
- Salesforce (4 years)
- E-Commerce (5 years)
- CRM Software (4 years)
- Upselling (1 year)
- Typing (4 years)
- 10 key typing (4 years)
- Customer support (4 years)
- Live Chat
- 10 key typing (5 years)
- Cold Calling
- Assistant Manager Experience
Timeline
Assistant Manager
Extra Space Storage
07.2023 - 12.2024
E-Commerce Customer Service Representative
Skechers
05.2022 - 01.2023
Receptionist
Child Protection Services
11.2019 - 03.2020
Office Assistant
Bling Car decor
06.2019 - Current
Office Assistant
Security Income Tax Services
04.2014 - 05.2015
College Degree - Sociology
Moreno Valley College
High school diploma - General Studies
Bayside High school