Kimberly Thomas
Mesquite,TX
Summary
Dynamic preschool teacher with a strong background in early childhood education at Little Butterflies Preschool. Expert in lesson planning and classroom management, fostering children's development through engaging activities. Proven ability to build relationships with parents and enhance communication skills among students, ensuring a nurturing and effective learning environment.
Overview
5
5
years of professional experience
Work History
Preschool Teacher
Little Butterflies Preschool
08.2023 - 07.2025
- Assisted in creating engaging lesson plans to foster children's cognitive and social development.
- Implemented classroom activities promoting teamwork and communication among preschoolers.
- Supported daily classroom operations and maintained a safe, nurturing environment for children.
- Observed children's behavior to assess developmental progress and identify learning needs.
- Collaborated with parents to discuss children's progress and address any concerns effectively.
- Utilized educational tools and resources to enhance learning experiences for young children.
- Adapted instructional methods based on individual student needs and diverse learning styles.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Call Center Representative
CSC Works
03.2020 - 07.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Trained new team members on call handling procedures and product knowledge.
- Implemented process improvements that streamlined call workflows and reduced average handling time.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Monitored performance metrics to identify trends and recommend strategic enhancements.
- Led initiatives to improve team morale, resulting in a more productive work environment.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX06.1991
Skills
- Classroom management
- Classroom organization
- Child development
- Positive reinforcement
- Lesson planning
- Early childhood education
- Group and individual instruction
- Activity planning
- Curriculum planning
- Training in food handling preparation
- Age-appropriate assessment
- Toileting and feeding
- Effective listening
- Arts and crafts aptitude
- Strong work ethic and dependable
- Call center experience
- Relationship building
- Computer proficiency
- Customer relations
- Active listening
- Customer service
Timeline
Preschool Teacher
Little Butterflies Preschool
08.2023 - 07.2025
Call Center Representative
CSC Works
03.2020 - 07.2023
High School Diploma -
North Mesquite High School