Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kimberly Thompson

West Palm Beach,FL

Summary

Brand Ambassador dedicated to driving awareness and promoting market growth. Experience in communication and excellent customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

11
11
years of professional experience

Work History

Pandora Jewelry Brand Ambassador

Inktel Contact Center Solutions
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained records related to sales, returns, and inventory availability.
  • Processed credit and debit card payments to complete customer purchasing experience.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Generated invoices and shipping labels to properly bill and ship customer orders.

Relocation Sales Specialist

ADT Security
02.2021 - 09.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Member of the pilot team for ADT's new department (Relo Qualifiers) ranked #1 while on team
  • Tasked to stop customers from canceling services as well as selling products to new and existing customers
  • Trained new staff on operating procedures and company services.

Trainer/Sales Representative

Blufox Mobile(Comcast)
03.2020 - 04.2021
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Call Center Customer Service Representative

DSW (Shoephoria)
09.2018 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Member Service Representative

CommStar Credit Union
07.2017 - 03.2018
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Cross-sold bank services and products to uplift customer investments.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Representative

Truenorth Shell
09.2016 - 02.2017
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.

Logistics

Target
04.2014 - 09.2016
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Identified opportunities for inventory reductions.
  • increased department sales by 19%

Team Lead Sales Associate

Rack Room Shoes
01.2013 - 07.2014
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Participated in store meetings and product training sessions to understand and sell items.

Education

Credits -

Palm Beach State College
Lake Worth, FL

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
06.2011

Skills

  • Customer Relations
  • Customer Service
  • Revenue Generation
  • Business Growth
  • Social Media Management
  • Marketing
  • Sales Expertise
  • Planogram
  • Banking
  • Cash Handling
  • Account Management
  • Microsoft
  • Data Inputting

Accomplishments

  • Spearheaded Department resulting in 19% sales increase in one quarter. (Target )
  • Awarded "Employee of the Month" Award in 2023 four times. (ADT)
  • Eliminated 10% from monthly expenses through evaluation and correction of inventory procedures and use. (BluFox Mobile)
  • Collaborated with team of 10 in the development of Relocation Qualifiers. (ADT)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Pandora Jewelry Brand Ambassador

Inktel Contact Center Solutions
09.2023 - Current

Relocation Sales Specialist

ADT Security
02.2021 - 09.2023

Trainer/Sales Representative

Blufox Mobile(Comcast)
03.2020 - 04.2021

Call Center Customer Service Representative

DSW (Shoephoria)
09.2018 - 12.2019

Member Service Representative

CommStar Credit Union
07.2017 - 03.2018

Customer Service Representative

Truenorth Shell
09.2016 - 02.2017

Logistics

Target
04.2014 - 09.2016

Team Lead Sales Associate

Rack Room Shoes
01.2013 - 07.2014

Credits -

Palm Beach State College

High School Diploma -

Palm Beach Lakes High School

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Kimberly Thompson