Kimberly Thompson
Behavior Professional
Alexandria,VA
Summary
Organized Behavioral Professional, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
Overview
5
5
years of professional experience
Work History
ABA Therapist
Verbal Beginnings
02.2024 - Current
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
- Maintained accurate documentation of session notes, progress reports, and treatment plan updates for seamless communication among team members.
- Delivered social skills curriculums and programs in support of client skills development.
- Evaluated dynamics of different personnel groups through range of planned activities and programs.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Monitored and documented client progress using data collection techniques.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
Verification Phone Agent
U-Haul International
01.2024 - 02.2024
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained detailed records of each interaction, documenting customer concerns and actions taken for future reference or analysis purposes.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
Benefit Recovery Specialist
Fort Belvoir Community Hospital
04.2023 - 06.2023
- Provided effective time management, organizational skills for Medical Billing and Coding including data entry, extensive payer research and payer tracking (Medicare, Medicaid, TRICARE , and various private payers verified benefits to ensure maximum reimbursement and follow-up for providor obtained accurate benefits to qualify patients for co-pay or patient assistance program offered by the manufacturer initiated prior authorization and pre-determination process regarding medical procedures assisted site considerations with accurate benefit information experienced with payer processes and payer research to ensure timely processing with enrollments.
Patient Service Representative
Patient First
11.2022 - 01.2023
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Verified patient insurance eligibility and entered patient information into system.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted patients in filling out check-in and payment paperwork.
- Provided excellent customer service to patients and medical staff.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Hearing Screener (FCC, and NICU)
Pediatrix Medical Group
07.2022 - 08.2022
- Contributed to program development by regularly reviewing policies and procedures for effectiveness and compliance with state regulations.
- Administered and interpreted electrophysiological testing for infants and children to determine hearing levels.
- Ensured timely completion of all required documentation, facilitating smooth transitions between healthcare providers.
- Improved newborn hearing screening rates by efficiently administering tests and accurately recording results.
- Maintained and used hearing screening equipment.
- Used ENG and VNG tests to evaluate vestibular systems.
- Conducted newborn hearing screenings on infants in nursery and NICU prior to discharge from hospital.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines when handling sensitive information.
- Learned and adapted quickly to new technology and software applications.
- Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
Call Center Representative
The Midtown Group
02.2021 - 03.2022
- Scheduled 75 customer vaccination appointments daily while maintaining a positive, empathetic, and professional attitude, communicated and supported customers using various channels, resolved complaints, and ensured customer satisfaction, kept accurate records of customer interactions, transactions, comments and complaints.
Behavioral Specialist
Total Quality Services, Inc.
03.2020 - 01.2022
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Administered medication as directed by physician.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Educated clients and family members on relevant topics to support independent living.
Behavioral Technician
Acorn Health
01.2021 - 03.2021
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Attended regular clinical supervision sessions to review client progress and receive guidance on treatment modifications.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Maintained patient records, documenting changes in patient condition.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Healthcare Customer Service Representative
Broad Path Healthcare Solutions
09.2018 - 01.2020
- Handled 50 to 100 inbound and outbound calls per day from customer inquiries and questions regarding their health insurance, wellness programs and prescriptions.
- Provided best solutions for customers health and financial wellbeing by evaluating information and selecting the option that best met the requirements or issues presented.
- Processed one-time checking and credit card phone payments accurate.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VANo Degree - NHA-CMAA And MCBC Certified
MedCert
Livonia, MI05.2022
Master of Science - Healthcare Administration
American InterContinental University
Schaumburg, IL01.2020
Bachelor of Science - Criminal Justice/Investigations
Everest University - Tampa
Tampa, FL10.2015
Skills
- Psychological interventions
- Psychological Therapy Treatments
- Parent Training
- Goal Setting
Timeline
ABA Therapist
Verbal Beginnings
02.2024 - Current
Verification Phone Agent
U-Haul International
01.2024 - 02.2024
Benefit Recovery Specialist
Fort Belvoir Community Hospital
04.2023 - 06.2023
Patient Service Representative
Patient First
11.2022 - 01.2023
Hearing Screener (FCC, and NICU)
Pediatrix Medical Group
07.2022 - 08.2022
Call Center Representative
The Midtown Group
02.2021 - 03.2022
Behavioral Technician
Acorn Health
01.2021 - 03.2021
Behavioral Specialist
Total Quality Services, Inc.
03.2020 - 01.2022
Healthcare Customer Service Representative
Broad Path Healthcare Solutions
09.2018 - 01.2020
Master of Arts - Clinical Mental Health Counseling
Liberty University
No Degree - NHA-CMAA And MCBC Certified
MedCert
Master of Science - Healthcare Administration
American InterContinental University
Bachelor of Science - Criminal Justice/Investigations
Everest University - Tampa
Similar Profiles
Margaret (Maggie) H. WhatleyMargaret (Maggie) H. Whatley
Junior Technician at Verbal BeginningsJunior Technician at Verbal Beginnings
Brittany LongmireBrittany Longmire
JuniorApplied Behavioral Analysis Therapist at Verbal BeginningsJuniorApplied Behavioral Analysis Therapist at Verbal Beginnings
Shalese M. ChambersShalese M. Chambers
Office Coordinator at Verbal BeginningsOffice Coordinator at Verbal Beginnings
Folasade AdekolurejoFolasade Adekolurejo
Registered Behavior Technician at Verbal BeginningsRegistered Behavior Technician at Verbal Beginnings
Adam SandersonAdam Sanderson
Director, Operations, Plans, and Strategy at Office of the Assistant Secretary of the Army for Acquisitions, Logistics, and TechnologyDirector, Operations, Plans, and Strategy at Office of the Assistant Secretary of the Army for Acquisitions, Logistics, and Technology