Kimberly Thompson
Pocatello,ID
Summary
Dynamic Member Service Specialist with a strong track record in efficient transaction processing and exceptional customer service. Expertise in enhancing customer satisfaction while streamlining operations in high-pressure environments. Proficient in cash handling and banking software, complemented by meticulous attention to detail and effective communication skills. Committed to fostering positive customer experiences and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Specialist
ICCU
Chubbuck, ID
07.2025 - Current
- Assisted members in navigating services and products, enhancing overall member satisfaction.
- Resolved member inquiries and issues promptly, fostering trust and loyalty within the community.
- Collaborated with team members to streamline service processes and improve operational efficiency.
- Resolved account discrepancies by conducting thorough reviews and coordinating with relevant departments.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Handled cash, checks, and electronic payments securely while adhering to procedures.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Merchandiser
Swire Coca-Cola
Pocatello, ID
07.2023 - 07.2025
- Created effective visual merchandising strategies to increase customer engagement and maximize sales.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Engaged and inspired shoppers to buy more items with organized merchandising strategies.
- Implemented creative solutions for displaying merchandise in store environments.
- Maintained product rotation by checking expiry dates or damage.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
Server
Olive Garden
Chubbuck, Idaho
12.2022 - 08.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Delivered customer checks and securely processed credit card or cash payments.
Jewelry Sales Associate
Jensen Jewelers
Pocatello, ID
01.2022 - 02.2023
- Successfully managed multiple tasks simultaneously while providing exceptional customer service.
- Created displays that highlighted the features of different pieces of jewelry, resulting in increased sales.
- Proficiently operated POS system to process payments and track sales.
- Developed effective communication strategies when engaging customers in conversations about their desired purchases.
- Collaborated with other team members to achieve daily goals for the department.
- Built relationships with customers through friendly conversation and personalized recommendations.
- Responded promptly to customer inquiries via phone or email regarding product availability, pricing.
- Gained extensive knowledge of jewelry products and services, including gemstones and metals.
- Processed special orders for custom pieces according to customer specifications.
- Provided helpful advice on product selection to meet individual customer needs.
- Ensured accuracy when completing transactions by double-checking prices, taxes, item numbers.
- Maintained a clean and organized work environment to ensure safety standards were met at all times.
Merchandiser
Swire Coca-Cola
Pocatello, ID
04.2021 - 02.2022
- Same as above.
Kitchen Utility Worker
Brookdale
Pocatello, ID
11.2020 - 04.2021
- Operated dishwashing machine following proper facility procedures to ensure all dishes were cleaned properly.
- Maintained cleanliness of kitchen equipment and utensils to ensure safe and sanitary working environment.
- Transported large quantities of food from storage areas to workstations.
- Swept and mopped floors in order to maintain a clean and safe environment.
- Assisted in the preparation of food items by washing, peeling, chopping, and cutting vegetables and fruits.
- Checked temperature of freezers and refrigerators on regular basis to ensure food is stored at correct temperatures.
- Provided assistance to cooks during meal preparation as requested.
- Assisted with preparation of meals in accordance with recipes and dietary requirements.
- Properly labeled and stored food items in the refrigerator and freezer.
Education
Bachelor of Arts (B.A.) - Theatre
Idaho State University
Pocatello12-2020
Skills
- Friendly and outgoing
- Attention to Detail
- Word & Excel
- Customer Service
- Time Management
- Multitasking
- Teamwork and Collaboration
- Excellent Communication
- Self Motivation
- Organizational Skills
- Critical Thinking
- Problem-Solving
- Adaptability and Flexibility
- Reliability
- Professionalism
- Product Knowledge
- Decision-Making
- Goal Setting
- Written Communication
- Interpersonal Communication Through Active Listening
- Staff Training
- 10 Key
- Confidentiality
- Data entry proficiency
- Computer skills
- Money handling
- Task prioritization
- Self motivation
Certification
Driver's License
Timeline
Member Service Specialist
ICCU
07.2025 - Current
Merchandiser
Swire Coca-Cola
07.2023 - 07.2025
Server
Olive Garden
12.2022 - 08.2023
Jewelry Sales Associate
Jensen Jewelers
01.2022 - 02.2023
Merchandiser
Swire Coca-Cola
04.2021 - 02.2022
Kitchen Utility Worker
Brookdale
11.2020 - 04.2021
Bachelor of Arts (B.A.) - Theatre
Idaho State University