Summary
Overview
Work History
Education
References
Trainingcertificates
Timeline
Generic

Kimberly Thompson

Sedgwick,USA

Summary

Self-motivated human resources (payroll), IT, and customer service professional with over 20 years of experience with credible companies. My background includes strong skills in system administration, including HRMS PeopleSoft, Infor Infinium, and various HR systems, with knowledge of SQL. I have diverse experience in service environments and process improvements. Business partner and team member with a solid record of initiating and implementing process improvements, upgrades, and the implementation of projects where strategies align with human resources and information technology. Proven strength in meeting goals and deadlines, with excellent interpersonal and communication skills. Experience with testing efforts, as well as report writing.

Overview

31
31
years of professional experience

Work History

Business Technology Supervisor

Wichita State University
Wichita, Kansas
04.2022 - Current
  • Manages changes, implementation, updates, enhancements, and expansions to any HR technology.
  • Coordinates and tests upgrades of software associated with HR systems.
  • Provides communication and systems support to users for issues or questions.
  • Train end users internally and externally on existing and new HR systems or functionality.
  • Work with internal HR, payroll, IDP, ICAA, or other WSU organizations that impact or utilize HR data and integration.
  • Produce data for all aspects of reporting, internally or externally, for WSU.
  • Create work tickets related to job changes or issues related to systems.
  • Manage two analysts with responsibilities for systems related to HR.

Owner/Booking Clerk

Thompson Investment Properties, LLC
Sedgwick, KS
07.2014 - Current

HRIS Manager

BG Products, LLC
Wichita, Kansas
09.2021 - 04.2022
  • Managed changes, updates, enhancements, and expansions to any HR modules.
  • Updated servers with quarterly updates to HR systems when available.
  • Reporting and troubleshooting of issues, creating loads for payroll to make the process less manual for entry for regular cycles, and off-cycle payrolls.
  • Implementation of new Account GL processing with a vendor consultant.
  • Responds to trouble tickets related to job functions.

HRIS Supervisor

INFOSYN Services, LLC
Wichita, Kansas
06.2018 - 09.2021
  • Manages changes, updates, enhancements, and expansions to any HR modules or services provided to my designated clients.
  • Consults with business units to develop, document, and implement configurations for HR services and interfaces to vendors.
  • Coordinates and tests upgrades of software associated with HR systems, including UKG Pro.
  • Provides communication and systems support on issues or questions.
  • Train end users internally and externally on existing and new HR systems or functionality.
  • Coordinates and troubleshoots errors in systems to issue resolution.
  • Interfaces with vendors in all aspects of communications, including meeting coordination with the parties involved.
  • Responds to trouble tickets related to job functions.
  • I managed the HRIS team members for the last year.

IT Systems/Network & Telecommunications

INTRUST Bank
Wichita, Kansas
11.2015 - 05.2018
  • Manages changes, updates, enhancements, and expansions to any of the communication systems.
  • Consults with business units to develop, document, and implement configurations for PBX, VRU, and ACD systems.
  • Coordinates the installation and upgrades of software associated with communication systems.
  • Provides communication systems support, including being on call after business hours and on weekends in the event of a system outage
  • Train end users on existing and new telecom systems.
  • Coordinates and troubleshoots communication network and system issue resolution.
  • Interfaces with vendors in all aspects of communications, including ordering, upgrading, troubleshooting communication systems, and call center Avaya systems.
  • Responds to trouble tickets related to job functions.

HRIS Analyst

INTUST Bank
Wichita, KS
01.2012 - 10.2015
  • Act as a liaison between the company and third-party vendors for HR systems, including UKG Pro.
  • Define needs and the best solution to new systems and processes.
  • Reporting with business intelligence for internal and external requirements related to HR data.
  • Schedule, modify, and create new alerts and reports for gaps in processing.
  • Subject matter expert on HR systems as they relate to functionality, changes in process, or implementation of new processes.
  • Documentation related to processes or process changes.

HRIS Analyst

Hawker Beechcraft
Wichita, Kansas
09.2010 - 01.2012
  • Acted as a liaison between HR and HRIT for system processes, corrections, questions, and policies and procedures in various avenues of HR functions, including recruitment, benefits, compensation, and labor relations.
  • Subject matter expert on system functionality, related technical questions, and processes for SAP and eRecruitment systems.
  • Assist in providing reporting needs for internal HR, as well as the entire business needs, including legal and executive requirements for the company and vendors.
  • Functional Lead on the implementation of a standardized SAP and eRecruit system as it relates to the areas of payroll, recruiting, and benefits HRMS.
  • Relationship management with HR staff, as well as others residing in the business, in the way of training, process documentation, and process improvement.
  • Support for the prior recruitment system: Authoria, SAP, ADP, outsourcing of payroll, and reporting tools.
  • Project work, as required, related to payroll and compensation.

Implementation Consultant

Accenture BPO Services
Wichita, Kansas
02.2007 - 09.2010
  • Company Overview: BPO Services delivers high-performance solutions to companies in the middle market.
  • Implementation consultant for complete payroll processes, from the administrative tasks required to manage payroll records, such as inputting, reviewing, auditing, and finalizing the payroll transactions.
  • Reported for clients, and the processing team, to find errors and to streamline processing to quicken the job.
  • Worked with the internal team to find the best solutions to problems on new client projects, with several successes as a team, and as individuals.
  • Tested the processing of change requests or the implementation of a new client, created system documentation, trained, and supported.
  • Validation of data for new client projects, which resulted in excessive overtime hours at times, to complete a successful implementation at go-live.
  • Communicated, led, and interacted with clients, subject experts, and developers on changes and implementation during the new setup for payroll processing.
  • We worked together to understand processing requirements to improve design or modifications.
  • Created reports to accomplish or remedy issues.
  • Project management functions and test plan creation, as requested during implementation, and ongoing requests by the client.

Information Technology Operations team member

Koch Business Solutions, LP
Wichita, USA
05.1994 - 09.2006
  • Primary support for the payroll, security, users of PeopleSoft, and general customer service requests related to queries or problems.
  • (12/1998 – 8/2006) Managed, tested, and implemented PeopleSoft tax updates, business system request changes, and set controls to ensure updates are timely and accurate.
  • Administered the Time and Attendance system and worked in the Procurement department.
  • Managed programs change control process for programming changes being moved to production to eliminate production errors and confusion, as well as communicated to all programmers and end users of changes.
  • The result was a much better audit trail and proper implementation.
  • Conducted training and created end-user manuals in various areas for users individually or in small groups for clarity on how the system works to eliminate future issues or questions.
  • Provided 'Help Desk' support for system users (over 200, including multiple acquisitions).
  • Required problem-solving and structured analysis skills.
  • Release management responsibilities.
  • Investigated, worked with businesses, and implemented process improvements in PeopleSoft, which resulted in time savings for users or resolved issues (for example, tax updates or system issues resolved by the vendor).
  • Ran reports for customers (internal or external) requests, as well as audits for compliance with government reporting, and was commended several times for prompt results by customers, with deadlines being met.
  • Subject matter expert on various processes and systems from a functional perspective.

Education

BA - General Studies

West Texas State University
Canyon, TX

AA -

Hutchinson Community College

References

References upon request

Trainingcertificates

  • 9-month Secretarial Certificate
  • PeopleSoft Security
  • PeopleTools I
  • SQL
  • PeopleSoft Query
  • Cognos
  • SAP
  • BI
  • SharePoint 2010

Timeline

Business Technology Supervisor

Wichita State University
04.2022 - Current

HRIS Manager

BG Products, LLC
09.2021 - 04.2022

HRIS Supervisor

INFOSYN Services, LLC
06.2018 - 09.2021

IT Systems/Network & Telecommunications

INTRUST Bank
11.2015 - 05.2018

Owner/Booking Clerk

Thompson Investment Properties, LLC
07.2014 - Current

HRIS Analyst

INTUST Bank
01.2012 - 10.2015

HRIS Analyst

Hawker Beechcraft
09.2010 - 01.2012

Implementation Consultant

Accenture BPO Services
02.2007 - 09.2010

Information Technology Operations team member

Koch Business Solutions, LP
05.1994 - 09.2006

BA - General Studies

West Texas State University

AA -

Hutchinson Community College

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Kimberly Thompson