Kimberly Thomson
Kearns,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Columbus Community Center
Salt Lake City , UT
11.2023 - 08.2024
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Provided guidance and support to ensure safety of individuals served.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Package Handler
OnTrac
West Valley City , UT
02.2023 - 11.2024
- Monitored package deliveries to ensure timely arrivals at destinations.
- Participated in regular safety meetings and training sessions.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Labeled parcels accurately according to company guidelines.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Maintained a clean work environment by removing debris from the loading dock area.
- Stacked boxes onto pallets in an efficient manner.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Checked all outgoing shipments to ensure accuracy of contents.
Customer Service Representative/Training Supervisor
Sportsman’s Warehouse DC
West Valley City, UT
01.2018 - 02.2022
- Informed customers about billing procedures, processed payments
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Educated customers on special pricing opportunities and company offerings
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Evaluated customer account information to assess current issues and determine potential solutions
- Set up and activated customer accounts
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Documented conversations with customers to track requests, problems and solutions
- Worked with managers to develop service improvement initiatives
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Shift Manager
Five Guys Burgers and Fries
West Valley City, UT
07.2012 - 02.2021
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
DSP Worker
Futures Through Choices
Rose Park, UT
07.2013 - 05.2014
- Assisted clients with meeting individual support plan goals, daily living skills, vocational training and medication management.
- Created client agendas and monitored activity to promote efficient follow through.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Education
High School Diploma -
Kearns High School
05.2010
Skills
- Customer Service
- Group Home Experience ( Persons with disabilities )
- Retail Sales Customer
- Risk Level
- Determination
- Dependable
- Manage high pace work environments
- Activities of Daily Living (ADLs)
- Service-Oriented
- Bathing Support
- Heavy Lifting
- Documentation and Reporting
- Emotional Support and Companionship
- Mobility Assistance
- Verbal and Written Communication
- Bed Making and Changing
- Meal Planning and Preparation
- Inbound and Outbound Calling
- Product Knowledge
- Quality Assurance Controls
- Microsoft PowerPoint
- Research
- Customer Relations
- Active Listening
Additional Information
- AWARDS , Employee of the month
Timeline
Direct Support Professional
Columbus Community Center
11.2023 - 08.2024
Package Handler
OnTrac
02.2023 - 11.2024
Customer Service Representative/Training Supervisor
Sportsman’s Warehouse DC
01.2018 - 02.2022
DSP Worker
Futures Through Choices
07.2013 - 05.2014
Shift Manager
Five Guys Burgers and Fries
07.2012 - 02.2021
High School Diploma -
Kearns High School
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