Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Thornhill

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manager

Miracle Ear
05.2024 - Current
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Front Desk Agent

Quality Inn
10.2019 - 06.2025
  • Greeted guests and completed check-in procedures
  • Determined room placement and took payment via computerized cash register
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.

Medical Receptionist

Ponderosa Family Care
10.2022 - 06.2024
  • Greet patients, answer phone calls, and schedule appointments
  • Serve as the referral coordinator
  • Coordinate Covid testing and handle vaccine clinic EMR/EHR
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.

Pharmacy Technician

CVS Pharmacy
01.2008 - 01.2009
  • Under direct pharmacist supervision, entered all new prescriptions into the pharmacy system
  • Pulled correct medication per prescription order, counted correct quantity as well as verified x 3 correct prescription label was printed and affixed to correct medication
  • Ordered medication PRN, and assisted with drive-thru customers
  • Rang customer purchases using a computerized cash register

Pharmacy Technician

Express Scripts
01.2007 - 01.2008
  • Under direct pharmacist supervision, entered all new prescriptions into the pharmacy system
  • Pulled correct medication per prescription order, counted correct quantity as well as verified x 3 correct prescription label was printed and affixed to correct medication
  • Ordered medication PRN, and assisted with drive-thru customers
  • Rang customer purchases using a computerized cash register

Pharmacy Technician

Walgreens
01.2005 - 01.2007
  • Under direct pharmacist supervision, entered all new prescriptions into the pharmacy system
  • Pulled correct medication per prescription order, counted correct quantity as well as verified x 3 correct prescription label was printed and affixed to correct medication
  • Ordered medication PRN, and assisted with drive-thru customers
  • Rang customer purchases using a computerized cash register

Education

High School Diploma -

J.J. Pearce High School Richardson
Richardson, TX

Medical Assistant - undefined

Martinsburg College
Martinsburg, WV
01.2022

Pharmacy Technician - undefined

Carrington College Mesa
Mesa, AZ
01.2004

Associate of Science - Medical Assisting

American National University
Salem, Wv
05-2027

Skills

  • Laboratory techniques
  • Preparing Patients for Exams
  • Knowledge of medical vocabulary
  • Medication Classifications
  • Basic First Aid and CPE
  • Medical Office Administration
  • Medical Coding and Insurance Forms
  • Pharmacy Technician
  • Receptionist/Front Desk
  • Customer Service/Sales
  • Billing
  • Clear oral/written communication
  • Customer service
  • Payroll and budgeting

Timeline

Office Manager

Miracle Ear
05.2024 - Current

Medical Receptionist

Ponderosa Family Care
10.2022 - 06.2024

Front Desk Agent

Quality Inn
10.2019 - 06.2025

Pharmacy Technician

CVS Pharmacy
01.2008 - 01.2009

Pharmacy Technician

Express Scripts
01.2007 - 01.2008

Pharmacy Technician

Walgreens
01.2005 - 01.2007

Medical Assistant - undefined

Martinsburg College

Pharmacy Technician - undefined

Carrington College Mesa

High School Diploma -

J.J. Pearce High School Richardson

Associate of Science - Medical Assisting

American National University

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