Kimberly Tisdale
Chatham,VA
Summary
Dedicated and experienced professional with a strong background in financial management, compliance, and leadership. Proven ability to plan, lead, and execute organizational goals while mentoring teams and driving operational efficiency. Adept at applying federal and state regulations to complex cases, providing expert guidance, and implementing innovative solutions to enhance productivity and quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Business Development - Assistant Manager
First National Bank
04.2022 - Current
- Lead and manage a team of professionals, ensuring work aligns with organizational objectives and deadlines
- Develop and implement short- and long-term work plans, prioritizing tasks based on complexity and employee expertise
- Provide expert guidance on interpreting and applying federal and state regulations
- Evaluate employee performance through regular reviews, offering actionable feedback and identifying opportunities for growth
- Address and resolve team conflicts, handling employee grievances and implementing minor disciplinary measures when necessary
- Mentor and train team members to foster career growth and enhance organizational capability
- Drive process improvements to boost efficiency and maintain high-quality output, contributing to organizational success
- Maintain customer satisfaction with forward-thinking strategies focus on addressing customer needs and resolving concerns
- Offer advice and assistance to customers
- Respond to customer requests for product, services and company information
- Provide primary customer support to internal and external customers
- Recommend products to customers, thoroughly explaining details
- Develop community reputation through commitment to customer satisfaction and strong client relationships
- Handle various accounting transactions
- Conduct interviews with clients to assess financial needs and determine eligibility for Retail loan products.
- Under writing verify supporting documents (e.g., income statements, credit reports, insurance, titles, deeds ) and ensure compliance with regulatory requirements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Support Technician
Department of Motor Vehicles
08.2017 - 04.2022
- Accurately assess each case and independent corrections/updates in accordance to DMV records as determined through customer contact and research
- Effectively process customer requests and deliver detailed information on the next steps on finalizing their documents
- Provide accurate and appropriate information ensuring that responses are in accordance with the Motor Vehicle Code of Virginia
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Resolve customer disputes related to licensing, registration, or documentation by applying de-escalation techniques and problem-solving skills.
- Address customer complaints efficiently, ensuring adherence to DMV policies while maintaining a positive customer experience.
Customers Service Representative
Results
04.2017 - 08.2017
- Answer inbound calls from valued customers and assist them with their inquiries
- Effectively process customer requests and deliver consistent service by implementing department metrics to measure monthly performance
- Provide accurate and appropriate information to answer questions, troubleshooting issues, and resolve complaints
- Work with upper management to ensure appropriate changes are made to improve customer satisfaction
Customers Service Chat Agent
Televista
11.2016 - 02.2017
- Managed simultaneous customer conversations to address concerns and inquiries.
- Demonstrated mastery of customer service call script within specified timeframes
- Provided customers with information regarding their bill and updates towards their accounts
- Maintain high security and ensure customers are thoroughly verified
- Achieved customer satisfaction quota rating of 93% monthly
Sales Manager
AT&T
01.2012 - 01.2013
- Study and Master products and their features
- Recommend merchandise based on individual needs to ensure a satisfied and loyal customer
- Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels
- Monitor the performance of the sales staff and address any shortcomings with positive reinforcement
- Conduct employee training and implement new strategies to develop employee accomplishments, longevity, and motivation
- Conduct interviews and hiring suggestions
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ05.2026
Associate of Science - Medical Administration
University of Phoenix
Phoenix, AZ05.2017
Skills
- Leadership & Team Development
- Strategic Planning & Prioritization
- Performance Evaluation & Feedback
- Conflict Resolution & Disciplinary Actions
- Analytical Problem Solving
- Effective Communication & Interpersonal Skills
Certification
NMLS Certification
VA Notary
Community involvement
Danville Professional Women Association - prepares assistance bags for those in need, volunteer time at Gods pits stop, funds raise and donate to diaster relief assist with 1 or more collage scholarships each year.
Member of Pittsylvania County School Disability committee
Timeline
Retail Business Development - Assistant Manager
First National Bank
04.2022 - Current
Senior Support Technician
Department of Motor Vehicles
08.2017 - 04.2022
Customers Service Representative
Results
04.2017 - 08.2017
Customers Service Chat Agent
Televista
11.2016 - 02.2017
Sales Manager
AT&T
01.2012 - 01.2013
Associate of Science - Medical Administration
University of Phoenix
NMLS Certification
VA Notary
Bachelor of Science - Accounting
University of Phoenix
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