Kimberly Toler
Memphis,United States
Summary
Dynamic professional with a proven track record at Memphis Shelby County Schools, enhancing student outcomes and driving academic performance. Skilled in workflow management and creative problem solving, achieving a 98% customer satisfaction rating at HGS Healthcare/Cigna. Demonstrates exceptional communication skills and multitasking capability, committed to excellence and innovation in every endeavor.
Overview
32
32
years of professional experience
Work History
Part Time Associate
Bath & Body Works
Memphis, TN
11.2024 - Current
- Organized backroom areas to maintain a clean and organized work environment.
- Helped customers locate items within the store using the inventory system.
- Processed payments using point-of-sale systems.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Assisted customers with selecting items and answering questions about products.
- Handled incoming calls from customers regarding orders or other inquiries.
Specialized Educational Logistics Team
Memphis Shelby County Schools
Mem, TN
08.2024 - Current
- Encouraged critical thinking skills among students through problem-solving activities.
- Conducted individual or small group tutoring sessions as needed for struggling students.
- Created lesson plans and activities to engage students in the learning process.
- Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
Caretaker/ Caregiver
Dedicated Care Home Health LLC.
05.2021 - 06.2026
- Bathing Assistance
- Grooming
- Transportation
- Medication Administrator
- Home Sanitation/ Cleaning
Test Scorer
DRC
02.2021 - 03.2024
- Graded student writing exams for states to provide performance standards
- Communicated in writing detailed reports regarding discrepancies to leadership
- Provided direction and assistance including evaluation feedback
- Maintained thorough knowledge of products to provide customers accurate responses
Customer Service Support
HGS Healthcare/ Cigna
09.2019 - 03.2023
- Triaged inbound calls and email inquiries from customers to assist with contract renewals, stolen phone insurance claims, damage claims, and eligibility of coverage for out of warranty products
- Achieved an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating
- Reviewed data and provided customer retention incentives to clients in the form of promotions and other compensation such as upgraded benefits
- Communicate in writing to claims team to determine underwriting decision and procedures, according to customer eligibility guidelines and senior leadership advice
- Trained new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets
Lead Math Teacher
Memphis Shelby County Schools
, TN
01.1994 - 01.2022
- Improved student experience by overseeing projects on a weekly basis.
- Planned the succession of students at all levels through teacher training and mentoring promising students
- Guaranteed compliance with district policies and procedures by holding students accountable, maintaining quality standards, developed, and implemented plans of action to correct insufficiencies
- Drove the academic performance of the assigned area by ensuring that academic goals were achieved by identifying and delegating responsibilities for employees.
Education
Teaching and Learning -
Relay GSE
01.2022
Bachelor of Arts - Elementary Education
Lane College
Jackson, TN01.1991
Skills
- Workflow Management
- Research Analysis
- Underwriting Policies & Procedures
- Eligibility Determination
- Verbal and written communication
- Creative problem solving
- Cash handling
- CRM software
- Customer account management
- Trained in Salesforce
- Communication skills
- Professional phone voice
- Attention to detail
- Multitasking Capability
Member of Zeta Phi Beta Sorority Inc.
- Community Service
- Leadership in the Community
- Excellence in Academics
Timeline
Part Time Associate
Bath & Body Works
11.2024 - Current
Specialized Educational Logistics Team
Memphis Shelby County Schools
08.2024 - Current
Caretaker/ Caregiver
Dedicated Care Home Health LLC.
05.2021 - 06.2026
Test Scorer
DRC
02.2021 - 03.2024
Customer Service Support
HGS Healthcare/ Cigna
09.2019 - 03.2023
Lead Math Teacher
Memphis Shelby County Schools
01.1994 - 01.2022
Teaching and Learning -
Relay GSE
Bachelor of Arts - Elementary Education
Lane College
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