Kimberly Tolliver
Baton Rouge,LA
Summary
Proven Administrative Executive with a track record of enhancing office operations and customer satisfaction at South Baton Rouge Charter. Excelled in document management and administrative support, boosting efficiency by implementing streamlined processes. Skilled in Microsoft Office and adept at fostering professional relationships, demonstrated a commitment to protecting sensitive information and improving operational workflows.
Overview
13
13
years of professional experience
Work History
Administrative Executive
South Baton Rouge Charter
04.2017 - 12.2023
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Patient Access Service Representative
Our Lady Of The Lake Hospital
06.2011 - 04.2018
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Reduced errors in data entry by meticulously updating patient demographic information as needed.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
- Supported hospital charity programs by screening eligible patients for financial assistance options.
- Fostered a culture of professionalism within the department, ensuring consistent adherence to established guidelines and policies.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
- Providing excellent customer service by promptly answering patient inquiries.
Education
Bachelor Of Science And/with Education Degree - Education Administration
Grand Canyon University
Phoenix, AZSkills
- File Management
- Administrative Management
- File Organization
- Report Preparation
- Customer Relations
- Appointment Scheduling
- Document Preparation
- Information Protection
- Front Desk Management
- Event Coordination
- Schedule oversight
- Calendar Management
- Customer service understanding
- New employee orientations
- Document Management
- Order Processing
- Customer Service
- Microsoft Office
- Reliable and Responsible
- Administrative Support
- Calendar and Scheduling Software
- Time Management
- File Maintenance
- Schedule Management
- Supply Ordering
- Appointment Setting
- Meeting Agenda Preparation
- Materials Organization
- Excel spreadsheets
- Travel Itineraries
- Honest and Dependable
- Multi-line phone proficiency
- Work Prioritization
Timeline
Administrative Executive
South Baton Rouge Charter
04.2017 - 12.2023
Patient Access Service Representative
Our Lady Of The Lake Hospital
06.2011 - 04.2018
Bachelor Of Science And/with Education Degree - Education Administration
Grand Canyon University
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