Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Tom

Gallup,New Mexico

Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.

Overview

23
23
years of professional experience

Work History

Store Leader

Seven Eleven
Gallup, NM
07.2022 - Current
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Elevated team performance with motivational approach and excellent training abilities.

Field Inventory Management Specialist

Speedway / Seven Eleven
Gallup, NM
12.2019 - 07.2022
  • Performed full monthly inventory audits, with 33 stores. To investigate discrepancies and reconcile inventory counts.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Decreased necessary training time by updating and overhauling training program.
  • Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists.
  • Cut spending through effective inventory management and supply sourcing.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Managed inventory team to achieve optimal productivity and inventory control.

Store Manager

Giant / Speedway
Gallup, NM
03.2012 - 12.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Developed new store location from ground up by hiring and training efficient team.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

Production Supervisor

Champions Choice Buckles
Gallup, NM
08.2011 - 01.2012
  • Resolved issues quickly to maintain productivity goals.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Established clear priorities and production quality standards.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays

Purchasing Agent

Thunderbird Jewelry
Gallup, NM
05.1999 - 08.2011
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Performed monthly reconciliation of open purchasing orders.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.

Education

Some College (No Degree) - General Studies

UNM - Gallup
Gallup, NM

High School Diploma -

Gallup High School
Gallup NM
05.1996

Skills

  • Security Practices
  • Cash Handling and Reconciliation
  • Cash Management
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Audit Coordination
  • Payroll Management
  • Special Assignments
  • Delegation and Supervision
  • Critical Thinking
  • Policies and Procedures
  • Time Management
  • Inventory Management

Timeline

Store Leader

Seven Eleven
07.2022 - Current

Field Inventory Management Specialist

Speedway / Seven Eleven
12.2019 - 07.2022

Store Manager

Giant / Speedway
03.2012 - 12.2019

Production Supervisor

Champions Choice Buckles
08.2011 - 01.2012

Purchasing Agent

Thunderbird Jewelry
05.1999 - 08.2011

Some College (No Degree) - General Studies

UNM - Gallup

High School Diploma -

Gallup High School

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Kimberly Tom