Kimberly Torgerson
Grove City,OH
Summary
Results-driven professional with proven ability to lead teams to success. Strong focus on collaboration, operational efficiency, achieving measurable outcomes and commitment to excellence. Adept at strategic planning, process improvement, and fostering a culture of accountability. Known for adaptability and consistently meeting changing organizational needs.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Manager of Business Operations SPD
Ohio Health - North & Central Regions
10.2021 - Current
- 24/7 operations oversite of various sizes from Trauma 1-3 to rural community hospitals with oversight of 3 managers and 70+ team members.
- Successfully turned around struggling departments to now be system leaders in customer service, efficiency, production and organizational goals.
- Builds strong relationships with stakeholders to improve throughput, quality/value and reputation of SPD at each site.
- Develops comprehensive training programs for enhancing employee skills and performance.
- Prepares and leads team, department and customers through successful regulatory surveys through tracers and education.
- Improves customer satisfaction by streamlining communication between departments.
- Consistently finishes below budget with each year in leadership.
- Team member for cost reduction initiatives to meet and maintain Vizient targets within 3 quarters of implementation.
- Assisted in system restructuring plan for future growth and system expansion.
- Developing leadership team for succession and future system growth.
- Fosters culture of continuous improvement by encouraging innovation and creative solutions.
Operations Manager- Sterile Processing
OhioHealth Mansfield, Dublin, Grady Hospitals
05.2017 - 10.2021
- Managed a 24/7 operation with 35+ team members and performed administrative duties.
- Increased production targets for department by 55%, reduced clean hold by more than 80% by 7am within a 3 month period while decreasing overtime by 6%.
- Partnered with Surgery leadership to streamline surgeon preference cards, eliminating over 150 and streamlined operations efficiencies.
- Partnered with Infection Prevention and Safety to educate, implement and assist with regulatory guidelines to include tape removal, POU, and transport of dirty instruments.
- Led teams to set and meet KPI metrics for improvements at the care site and system levels.
- Facilitated and monitored transport of instruments between care sites, per policy and regulatory requirements, for successful support of surgical volumes.
- Improved productivity by implementing Kaizen workflow initiatives and targeted training and development for SPD team.
Supervisor - Sterile Processing
OhioHealth Doctors Hospital
06.2015 - 05.2017
- Supervised 24/7 operations of department and 15 associates to maintain high levels of efficiency and performed basic administrative duties.
- Collaborated with hospital leadership to create, improve and implement processes to increase efficiency and profitability for all units in hospital.
- Managed SPD process for onboarding surgeons, ran reports to make data driven decisions related to budget and inventory, to create new sets for surgeons.
- Improved team productivity by delegating tasks effectively, process improvement, department updates and increased staff retention rates.
- Coordinated resources and ensured project timelines were met.
Purchasing/Inventory Coordinator - SPD
OhioHealth - Grant
03.2014 - 06.2015
- Managed process for ordering, tracking, maintenance and inventory of surgical instruments, equipment and supplies for SPD. Managed and oversaw PAR levels and other related supply processes.
- Managed, monitored, authorized and directed equipment and instrument repairs to appropriate vendors.
- Worked with vendors, Surgery Managers, and physicians in performance of all instrument trials
- Functioned as System Administrator Instrument Tracking System.
Non-Certified Tech - SPD
OhioHealth - Grant Medical Center
12.2012 - 03.2014
- Responsible for the preparation and packaging of surgical instrumentation with effective and accurate record keeping.
- Competently demonstrated all SPD functions including decontamination, case cart building, sterilization, assembly, and providing OR support and customer service.
Owner/Chief Operations Manager
Hennessy Landscaping
06.1988 - 12.2012
- Directed and managed day-to-day operations of multiple landscape crews and over 300 commercial and residential properties
- Responsible for all customer service needs, design, planning, preparation, and execution of landscape construction and maintenance projects. Angie’s List Customer Service Award Winner 18 years straight
- Responsible for marketing and sales booth at local garden show, to set expectations for the year, follow-up to meetings and negotiate contracts.
- Member of Strategic Planning team to determine the company's direction moving forward.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
MBA - Health Services Administration
Devry University
Columbus, OH06-2027
Bachelor of Science - Management
Ohio Dominican University
Columbus06-2011
Associate of Science - Horticulture
Clark State College
Springfield06-1995
Skills
- Problem solving
- Project management
- Customer service
- Relationship building
- Process improvement
- Decision making
- Communication skills
- Quality assurance
- Strategic planning
- Stakeholder engagement
Certification
CRCST HSPA, Certified Registered Central Service Technician
CHL HSPA, Certified Healthcare Leader
Timeline
Manager of Business Operations SPD
Ohio Health - North & Central Regions
10.2021 - Current
Operations Manager- Sterile Processing
OhioHealth Mansfield, Dublin, Grady Hospitals
05.2017 - 10.2021
Supervisor - Sterile Processing
OhioHealth Doctors Hospital
06.2015 - 05.2017
Purchasing/Inventory Coordinator - SPD
OhioHealth - Grant
03.2014 - 06.2015
Non-Certified Tech - SPD
OhioHealth - Grant Medical Center
12.2012 - 03.2014
Owner/Chief Operations Manager
Hennessy Landscaping
06.1988 - 12.2012
CRCST HSPA, Certified Registered Central Service Technician
CHL HSPA, Certified Healthcare Leader
MBA - Health Services Administration
Devry University
Bachelor of Science - Management
Ohio Dominican University
Associate of Science - Horticulture
Clark State College
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