Kimberly Torrance

Followed classroom lesson plans left by class teacher to continue student education and reinforce core concepts. Maintained and managed classroom routines to support student environments and maintain consistent schedules. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Communicate weekly with parents and administration of students' progress, difficulties, or behavioral concerns to improve student academic performance.

Managed daily communications and processing of appropriate forms, payment processing. Performed various clerical duties, including but not limited to, mailing, filing correspondence, answering phone calls, operating office equipment, and maintaining Funeral Director's calendar. Handled daily communications by processing and filing of appropriate forms to third party insurance companies and the Social Security Administration office to ensure all financial arrangements are completed/secured for services rendered and to notify parties of decedents' passing. Liaison between Funeral Directors and families in scheduling appointments, managing files from inception. Point of contact for medical examiner's office, hospitals and police officials to coordinate the release of decedents to funeral home. Prepared death notices and obituaries for submission to appropriate media for publishing. Collected and transcribed vital information on decedents for preparation of death certificates. Coordinated ministers, musicians, photographers, caterers, and police escorts for funerals services.

Processed payoffs received by third party venders via wire or check using various Visual Basic programs. Prepared, processed, and balanced all payoff reports for Check 21 processing. Researched incoming wires payoffs and default services. Along with past loan history and identify necessary adjustments that ensure payoffs are posting correctly. Modified payoff transaction system data while maintaining data integrity and appropriately adjusting loan records. Created necessary adjustments in interests and principles for paid ahead loans. Communicated with title companies, law firms, and customers regarding short payoffs submitted.

Coordinated, monitored, and made recommendations on contested and heavily litigated cases in Foreclosure, Loss Mitigation, and Bankruptcy cases. Conducted research and created detailed synopses on contested and litigated cases. Assessed potential or low risk and cost analysis, through court pleadings, and counsel's opinion of costs to settle or proceed with litigation. Managed case portfolios, performed loan level research, coordinated case strategy with internal/external counsel, and presented case matters and requests for settlements. Served as Liaison between counsel and internal teams (Bankruptcy/Loss Mitigation) to resolve active foreclosures. Provided testimony on behalf of the company at trials to obtain judgment in favor of the Ditech. Performed 4 years of foreclosure servicing experience with 2 years of courtroom witness experience.

Managed a portfolio of more than 150 contested and litigated files. Assisted counsel in preparing, reviewing, and responding to discovery, motions, settlement agreements, affidavits, and various document executions. Reviewed and approved/denied budgets submitted by attorneys for work prepared for case. Prepared case updates for management legal analysis and strategy. Collaborated with internal legal team to resolve complex litigation issues. Analyzed and researched documents and pleadings throughout various systems to assess potential risk to bank. Provided monthly updates for investors, Ginnie/Fannie Mae, Freddie Mac, and Aurora.

Conducted oral and written communications between clients, officers of the court, medical representatives, and insurance representatives to assist attorneys with building a strong case. Handled and performed many administrative tasks such as scheduling depositions and mediations for attorneys. Performed legal research and compilation of data to prepare discovery responses for opposing counsel, demand letters, ad-litem notices, and other letters and pleadings. Maintained numerous data files, attorney transcriptions, and client information to keep accurate records