Kimberly Torres

Work History

Circle K

Lompoc, CA

03.2019 - 05.2021

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Rotated merchandise and displays to feature new products and promotions.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.

Kmart

Santa Maria, CA

10.2016 - 03.2017

Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Monitored customer service operations to assess agent performance and provide feedback.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.

Fallas

Santa Maria, CA

03.2010 - 08.2016

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Rotated stock according to dates and protocols.
Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Processed cash, credit, debit and check payments.
Designed and built over 10 displays per 1 hour to generate customer interest in store merchandise.
Improved customer service by projecting friendly and knowledgeable attitude.
Broke down boxes and disposed of trash.
Monitored security areas during busy periods.
Accepted and processed customer returns.
Provided sales feedback to management to address concerns in sales reports.
Opened inventory boxes and restocked shelves.
Counted out cash drawers and balanced totals.
Completed store opening and closing procedures.
Received and counted money.
Trained and mentored new employees.
Directed customers to correct store locations.