Kimberly Torres
Edinburg,TX
Summary
Polished in overseeing employee performance and guiding and motivating new talent. Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. I am a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Specs Liquor And Bar Supply
McAllen , TX
09.23-20 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Delegated work to staff, setting priorities and goals.
Shift Supervisor
Wing Barn
Edinburg, TX
08.2018 - 09.2020
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Receptionist
Anaya Welding & Lease Svc
Edinburg, TX
08.2014 - 08.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
Education
High School Diploma -
Robert Vela High School
Edinburg, TX06-2014
Associate of Science - Science
South Texas College
Mcallen, TXSkills
- Operations Management
- Product and service knowledge
- Employee Scheduling
- Recruiting and interviewing
- Money Handling
- Computer Skills
- Time management abilities
- Goal Setting
- Team Leadership
Languages
Spanish
Native/ Bilingual
Certification
TABC Certified
Timeline
Shift Supervisor
Wing Barn
08.2018 - 09.2020
Receptionist
Anaya Welding & Lease Svc
08.2014 - 08.2016
Assistant Manager
Specs Liquor And Bar Supply
09.23-20 - Current
High School Diploma -
Robert Vela High School
Associate of Science - Science
South Texas College
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