Kimberly Torres

• Conduct detailed pre-funding quality reviews of loan documents to ensure accuracy, completeness, and compliance with internal policies, guidelines and regulatory requirements.
• Perform ID verification reviews validating borrower identity and documentation prior to funding.
• Review loan data entry for accuracy across systems, identifying and resolving discrepancies before funding authorization.
• Verify ownership documentation to confirm correct borrower funding details.
• Maintain a high level of attention to detail and quality standards in a fast paced, high volume production environment.

• Educated members on multiple SoFi product lines
• Developed exceptional rapport with customers to build trust and create value through customer satisfaction.
• Handled high volume calls and chats while maintaining professional self control.
• Acquired skills in learning to navigate through Okta, SOP’s and multiple processes.
• Provided assistance in a project - Outbound Student Loan Refinance Signing Calls.
• Ranked top 3 in CSAT for the month of November 2024

• Managed book of business with over 30 regular customers across multiple product lines.
• Matched customers to products based on in-depth understanding of different business models and needs.
• Negotiated contracts with potential clients, ensuring mutually beneficial terms for both parties involved.
• Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
• Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Created Pick tickets, Sales Orders and Purchase orders.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Assisted with hiring, training and mentoring new staff members.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Developed rapport with clients, leading to long-lasting relationships built on trust and mutual respect.
• Conducted regular account audits to ensure accurate tracking of customer points balances and reward eligibility.
• Promoted brand loyalty by effectively communicating the value of various products or services offered by the company.
• Collaborated with team members to develop tailored strategies for improving overall customer experience.
• Supported sales initiatives by informing customers about available rewards, promotions, and loyalty program benefits.

• Obtain Medical Records for attorneys and their clients who are filing claims or lawsuits.
• Take/Make Bilingual calls and ensure customers are giving proper information.
• Call hospitals or record service companies and obtaining patient information.
• Inputting specific information in database to ensure every customer is called and proper information is being obtained.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls for the deaf to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Excellent Typing Skills

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.