Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Tovar

Derby,CT

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Appeals Coordinator

Palomino Group
06.2024 - 08.2025
  • Acted as a departmental resource on appeals matters.
  • Created, composed and maintained appeal response templates.
  • Coordinated with senior specialist to compose appeal responses.
  • Managed timelines effectively by scheduling hearings or mediations as required, meeting all deadlines consistently.
  • Contributed to a positive work environment by sharing best practices among colleagues; improving overall team performance.

AR and Appeals Specialist

Sutherland Global
04.2023 - 06.2024
  • Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
  • Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
  • Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
  • Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.

School Crossing Guard

City Of Derby
08.2020 - 06.2023
  • Instructed children to safely cross streets using crosswalk and watching traffic lights.
  • Used signs and hand signals to control car and foot traffic conditions.
  • Withstood adverse environmental conditions.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.

Internet Safety Evaluator

Telus International (Lion Bridge)
12.2019 - 01.2024
  • Review online content in order to improve content, safety, quality, and layout.
  • Provide feedback and analysis on data found in search engines.
  • Rate content for quality and importance.
  • Review content for respective audience identification.

Office Manager

ABLE INC Of CT/A&A II. Towing
09.2020 - 04.2023
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Compared vendor prices and negotiated for optimal savings.
  • Sourced vendors for special project needs and negotiated contracts.
  • Communicated objectives across divisions through regular correspondence and scheduled status updates.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Responded to numerous daily caller requests with information about assistance and timeframes.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.

Customer Service and Specimen Collector Supervisor

Progressive Health Dynamics
10.2015 - 12.2018
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Resolved account issues to build rapport and relationships with clients in person and remotely.


Relocation Specialist-Temporary

Kinetix
04.2015 - 09.2015
  • Tracked and managed transfer paperwork such as packing lists.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Provided customers with status updates for tracked packages.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.

Claims and Chargebacks Team Leader

RBS Citizens Bank
01.2013 - 10.2014
  • Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
  • Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
  • Molded team and embraced change to adapt within dynamic market.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Assisted HR with new hire processing and existing training programs.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Assisted multiple departments with business development and customer service.
  • Processed payments for claims and chargeback payments.

Education

High School Diploma -

Derby High School
Derby, CT
06.2007

Skills

  • Account Reconciliation
  • Banking Operations
  • Scheduling and Documentation
  • Coaching and Training
  • Policy and Procedure Modification
  • Senior Leadership Support
  • Customer Relations
  • Microsoft Office
  • Administration and Operations
  • Data entry proficiency
  • Policy interpretation
  • Confidentiality

Timeline

Appeals Coordinator

Palomino Group
06.2024 - 08.2025

AR and Appeals Specialist

Sutherland Global
04.2023 - 06.2024

Office Manager

ABLE INC Of CT/A&A II. Towing
09.2020 - 04.2023

School Crossing Guard

City Of Derby
08.2020 - 06.2023

Internet Safety Evaluator

Telus International (Lion Bridge)
12.2019 - 01.2024

Customer Service and Specimen Collector Supervisor

Progressive Health Dynamics
10.2015 - 12.2018

Relocation Specialist-Temporary

Kinetix
04.2015 - 09.2015

Claims and Chargebacks Team Leader

RBS Citizens Bank
01.2013 - 10.2014

High School Diploma -

Derby High School

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