Kimberly Tracy
Oakridge,TN
Summary
Outgoing and reliable candidate with strong background in customer service and attention to detail. Possesses comprehensive understanding of pharmaceutical calculations, medication management, and pharmacy law, coupled with technical skills in medication preparation and inventory control. Committed to ensuring patient safety and enhancing operational efficiency within pharmacy setting.
Overview
13
13
years of professional experience
Work History
National Certified Pharmacy Technician
Wal-Mart Supercenter
06.2013 - Current
- Ensured smooth daily operations by coordinating pharmacy technician schedules, delegating responsibilities effectively based on individual strengths and workload capacity.
- Increased patient adherence rates by offering medication counseling services and providing educational materials on drug interactions and side effects.
- Promoted patient wellness through collaboration with pharmacists on clinical initiatives such as immunization programs or health screenings events.
- Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
- Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
- Trained new pharmacy technicians on operational protocols, fostering a positive work environment that encouraged professional growth.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
VA Hospital
07.2011 - 03.2013
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
Education
Graduate Certificate - Pharmacy Technician
Central New Mexico Community College
Albuquerque, NM05.1997
Skills
- HIPAA compliance
- Labeling accuracy
- Data entry proficiency
- Pharmaceutical calculations
- Insurance billing
- Sterile product preparation
- Problem-solving skills
- Answering customer questions
- Prescription filling
- Confidentiality and HIPAA
- Medicare and medicaid process
- Workflow optimization
- Ordering and stocking medications
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Medication dispensing
Timeline
National Certified Pharmacy Technician
Wal-Mart Supercenter
06.2013 - Current
Certified Pharmacy Technician
VA Hospital
07.2011 - 03.2013
Graduate Certificate - Pharmacy Technician
Central New Mexico Community College
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