Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Trauger

Conestoga,PA

Summary

Dynamic Account Receivable Specialist with expertise in accurate payment posting and aging reports analysis at Optum. Proven track record in enhancing process improvements and fostering strong customer relations. Adept at utilizing accounts receivable software and demonstrating critical thinking to resolve billing disputes effectively. Committed to precision and attention to detail in all financial operations.

Overview

34
34
years of professional experience

Work History

Merchandise Stocker

Costco
10.2023 - Current
  • Stocked merchandise efficiently to ensure optimal product availability.
  • Assisted in maintaining cleanliness and organization of stockroom areas.
  • Collaborated with team members to optimize restocking processes and workflows.
  • Supported loss prevention efforts, monitoring store areas for possible theft incidents while performing daily tasks.
  • Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
  • Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
  • Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
  • Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
  • Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
  • Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Account Receivable Specialist

Optum
10.1991 - 08.2025
  • Processed customer invoices and payments accurately to maintain accounts receivable records.
  • Assisted in reconciling discrepancies in customer accounts through detailed investigation.
  • Supported collection efforts by following up on overdue accounts via email and phone communication.
  • Maintained organized documentation of financial transactions and customer interactions for easy retrieval.
  • Collaborated with team members to streamline invoicing processes and improve efficiency.
  • Demonstrated adaptability in handling changing priorities within fast-paced environment.
  • Provided administrative support during month-end closing activities to ensure timely reporting accuracy.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
  • Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
  • Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
  • Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
  • Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
  • Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
  • Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Education

High School Diploma -

Lampeter-Strasburg High School
Lampeter PA
06.1988

Skills

  • Microsoft Excel
  • Accounts receivable
  • Accurate payment posting
  • Aging reports analysis
  • Payment posting
  • Data inputting
  • Account reconciliation
  • Month-end closing procedures
  • Credit and collections
  • Investigative research
  • Customer service support
  • Process improvements
  • Invoice processing
  • Collections
  • Claims processing
  • Invoice preparation
  • Dispute resolution
  • Accounts receivable software
  • Team bonding
  • Information gathering and analysis
  • Statement preparation
  • Cross-functional team collaboration
  • Research and due diligence
  • Audit procedures
  • Financial statements expertise
  • Relationship building
  • Data entry and management
  • Debt collection
  • Adjustment posting
  • Bill processing
  • Spreadsheets and journal entries
  • Accounts receivable expertise
  • Billing dispute resolution
  • Statement issuing
  • Critical thinking
  • Attention to detail
  • Departmental collaboration
  • Time management
  • Data analysis
  • Data entry
  • Account auditing
  • Handling confidential materials
  • Proactive and Self-motivated
  • Customer relations
  • Data entry and 10-key
  • Precision and accuracy
  • Lifting techniques
  • Pallet jack use
  • Positive attitude
  • Willing to learn
  • Friendly and personable
  • Customer service
  • Customer assistance
  • Punctual and reliable
  • Clear communication
  • Customer relationships
  • Verbal and written communication
  • Shelf stocking
  • Heavy lifting
  • Safety compliance
  • Energetic and outgoing
  • Pallet jack operation
  • Flexible schedule
  • Merchandise stocking
  • Product restocking
  • Safety processes and procedures
  • Stock replenishment
  • Physical stamina
  • Safe lifting procedures
  • Loss prevention
  • Security monitoring
  • Pallet management
  • Teamwork
  • Teamwork and collaboration
  • Quick learner
  • Problem-solving
  • Dependable and reliable
  • Problem-solving abilities
  • Multitasking
  • Motivated team player
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility

Timeline

Merchandise Stocker

Costco
10.2023 - Current

Account Receivable Specialist

Optum
10.1991 - 08.2025

High School Diploma -

Lampeter-Strasburg High School

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