Hi, I’m
Kimberly Travers
Baltimore,MD
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
years of professional experience
Work History
Nicks Grandstand Grill & Crab House Timonuim , MD
General Manager
07.2020 - Current
Job overview
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supervised employees through planning, assignments and direction.
Nicks Grandstand Grill and Crab House Timonuim , MD
SERVER, Bartender, Oyster Shucker
08.2019 - Current
Job overview
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Provided exceptional service to high volume of daily customers.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Southwestern High School Baltimore, MD
High School Diploma
06.1993
Skills
- Vendor Sourcing
- Branding
- Service Quality Improvement
- P&L Management
- Account Management
- Customer Retention
- Advertising and Marketing
- Sales
- Financial Administration
- Customer Relationship Management
- Project Management
- Public Relations
- Staff Supervision
- Operations Oversight
- Schedule Management
- Recruiting and Hiring
- Workflow Planning
- Loss Prevention
- Communication Skills
- PC Competent
- Negotiation Skills
- Staffing
- Motivation
- Skilled Negotiator
- Performance Improvement
- Leadership and Team Building
- Financial Document Control
- Total Quality Management
- Vendor Sourcing
- Vendor Sourcing
- Vendor Sourcing
- Vendor Sourcing
- Vendor Sourcing
- [Type] license
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Nicks Grandstand Grill & Crab House
07.2020 - Current
SERVER, Bartender, Oyster Shucker
Nicks Grandstand Grill and Crab House
08.2019 - Current
Southwestern High School
High School Diploma
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