Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver

Kimberly Traylor

Porter,TX

Summary

Adept at driving small business growth, I excelled in customer relations and operations management at Heaven Little Angels, enhancing client satisfaction and loyalty. My strong communication skills and ability to build relationships led to significant repeat business. I consistently leveraged my expertise in financial oversight and team leadership to surpass performance metrics.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Owner

Heaven Little Angels
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Retail Customer Service Ia

JCPenney
  • Coordinated efficient product deliveries to meet customers' demands.
  • Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships.
  • Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
  • Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
  • Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Participated in merchandising initiatives to create eye-catching displays that attracted customer attention and boosted sales rates.
  • Assisted customers with finding suitable products, leading to higher sales revenue.
  • Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.

Delivery Driver

Door Dash
08.2024 - 10.2024
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

John Rhett High School
Marrero, LA

Business Administration And Management

John Ehret High School
Marrero, LA
08.1977

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

Certification

CPR and First Aid

Timeline

Delivery Driver

Door Dash
08.2024 - 10.2024

Owner

Heaven Little Angels

Retail Customer Service Ia

JCPenney

John Rhett High School

Business Administration And Management

John Ehret High School

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Kimberly Traylor