KIMBERLY TROIA
Mascotte,FL
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning. Excellent communication skills facilitate effective collaboration and contribute to team success, driving positive results. Eager to embrace new challenges and leverage expertise to advance organizational objectives with dedication and enthusiasm. Passionate about fostering a productive work environment that encourages innovation and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inventory Control and Quality Assurance Supervisor
Kroger
09.2023 - Current
- Prepared and interpreted Power BI reports, complete with comprehensive analysis of testing and results, for development team.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Operations Supervisor
Kroger
04.2023 - 08.2023
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Assigned tasks to team members to complete within designated time frames.
- Met or exceeded production goals and objectives by following strict procedures.
INVENTORY CONTROL SPECIALIST
Kroger Fulfillment Center
04.2022 - 04.2023
- Respond to and resolve store/buyer inquiries and claims
- Performing inventory transactions and research
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Audited and corrected discrepancies in inventory numbers.
- Built strong vendor relationships for timely goods and materials deliveries.
PERSONAL SHOPPER TEAM LEAD
Kroger Fulfillment Center
07.2021 - 04.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
COORDINATOR
Walt Disney World
01.2018 - 01.2021
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
DENTAL OFFICE MANAGER
Dr. Chun Lin BDS
01.2013 - 01.2019
- Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables, and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Executed operational standards flawlessly in full compliance with established policies, procedures, and government regulations.
Skills
- Relationship management
- Collaborative decision making
- Organization and Time Management
- Proficient in handling multiple priorities
- Dependable and Responsible
- Regulatory adherence
- Collaborative team management
- Skilled in Microsoft Office tools
- Clear verbal communication
Certification
- CQM - Certified Quality Manager
Timeline
Inventory Control and Quality Assurance Supervisor
Kroger
09.2023 - Current
Operations Supervisor
Kroger
04.2023 - 08.2023
INVENTORY CONTROL SPECIALIST
Kroger Fulfillment Center
04.2022 - 04.2023
PERSONAL SHOPPER TEAM LEAD
Kroger Fulfillment Center
07.2021 - 04.2022
COORDINATOR
Walt Disney World
01.2018 - 01.2021
DENTAL OFFICE MANAGER
Dr. Chun Lin BDS
01.2013 - 01.2019