Kimberly Tromatore
Nashville,TN
Summary
Dynamic professional with a proven track record in employee engagement, event management, program management, and sales. Recognized for a detail-oriented approach and a passion for delivering exceptional service, consistently driving results that enhance organizational effectiveness. Expertise in cultivating strong relationships and fostering collaboration among diverse teams to achieve common goals. Committed to leveraging skills and experience to create impactful solutions that elevate employee satisfaction and improve business performance.
Overview
21
21
years of professional experience
Work History
Event Manager (PT)
GCG Event Partners
01.2022 - Current
- Coordinated logistics for large-scale events (50-150 attendees), ensuring seamless execution and client satisfaction.
- Led cross-functional teams to deliver high-quality events on time and within budget constraints.
- Evaluated event success through post-event analysis, driving continuous improvement initiatives.
Brand Educator (PT)
MKTG/Diageo
09.2021 - Current
- Engaged diverse audiences to promote products through sampling and education, enhancing customer experience, reaching 75% of the audience.
- Managed over 100 on-premise events annually, resulting in a 20% increase in event attendance.
- Enhanced customer satisfaction through personalized service and product recommendations.
- Trained new team members on sales techniques and customer engagement strategies.
Fiscal Officer
Meharry Medical College
08.2023 - 01.2025
- Developed and implemented financial strategies to enhance resource utilization across departments.
- Approval up to 18 monthly expense reports, ensuring accuracy and compliance with budgetary guidelines.
- Routed and monitored 75-100 contracts annually, ensuring compliance and timely execution.
- Developed projection reports and business plans, advising the Associate Dean on fiscal strategies.
- Managed budget allocations, ensuring compliance with financial regulations and institutional policies.
- Analyzed fiscal reports to identify trends, variances, and opportunities for cost savings.
- Ensured timely financial reporting, adhering to strict deadlines and regulatory requirements.
Program Coordinator
Meharry Medical College
04.2022 - 08.2023
- Managed the approval process for 25 faculty PTO requests, ensuring compliance and timely payroll processing each semester.
- Developed Standard Operating Procedures (SOPs) for graduation student sign-out, PTO compliance, and promotion processes, enhancing operational efficiency.
- Oversaw technological needs for 11 courses, including exam proctoring, course assessments and student communications, improving course delivery and engagement.
- Implemented process improvements to enhance program efficiency and participant engagement.
- Coordinated program schedules, ensuring alignment with academic and operational goals.
- Collaborated with cross-functional teams to align program goals with institutional objectives.
Brand Educator
Productions Plus
12.2017 - 12.2021
- Successfully exceeded daily sales quotas by promoting Nespresso machines and coffee club memberships by 50%.
- Conducted on-site training for new hires, enhancing team performance and customer engagement.
- Organized and hosted special events, such as bridal registries, to boost brand visibility and customer loyalty.
Operations Manager
Advanced Family Medical Center
04.2017 - 11.2017
- Developed and implemented standard operating procedures for clinical operations, ensuring consistency in patient care.
- Recruited 75 new patients within three months through targeted marketing strategies, including Every Door Direct Mail and Facebook ads.
- Coordinated staff training programs to enhance service delivery and compliance with healthcare regulations.
- Managed social media marketing and increased online activity by 20% (one campaign had 9,465 views on Facebook).
- Streamlined patient scheduling processes to improve operational efficiency and reduce wait times.
- Oversaw payroll and accounting operations using QuickBooks Pro, ensuring financial accuracy.
- Led the interviewing and onboarding process for new medical assistants, fostering a collaborative team environment.
Assistant Manager
Dayani Center for Health & Wellness
04.2015 - 10.2016
- Improved membership retention by 15% through revised SOPs and enhanced database management.
- Increased engagement by 25% via targeted mass emails and marketing materials.
- Directed a Medical Fitness Team of eight, overseeing compliance and onboarding processes.
- Spearheaded a staff engagement committee, boosting employee satisfaction by 10% in one year.
- Managed a Medical Fitness Team, managing payroll and compliance for 25-30 staff members.
- Implemented Lobby Track software, boosting membership tracking efficiency.
- Developed a retail and POS reconciliation process, improving financial oversight and accuracy.
- Led daily operations to ensure optimal service delivery and patient satisfaction.
- Developed staff training programs to enhance team performance and compliance with health regulations.
Program Coordinator
Health Plus at Vanderbilt
01.2005 - 04.2015
- Managed biometric screenings for over 7,200 faculty and staff annually, ensuring smooth operations.
- Increased program engagement by 20% through innovative educational events and outreach strategies.
- Mentored 18 Vanderbilt Dietetic Interns, fostering their professional development and skills.
- Collaborated on the implementation of Redbrick Health, enhancing wellness access for 24,000 employees.
- Conducted quality assurance on 13,000 data points, training colleagues on best practices.
- Expanded outreach efforts by 30% through compelling marketing materials and mass communication strategies.
- Monitored program budgets, ensuring compliance with funding requirements and resource allocation.
- Developed training materials to enhance staff performance and knowledge retention.
- Oversaw budget allocation for programs, ensuring resource optimization and adherence to financial guidelines.
Education
Master of Public Health - Health Planning and Administration
University of Tennessee
Knoxville, TN08-2004
Bachelor of Science - Health Promotion
University of New Orleans
New Orleans, LA01.2000
Skills
- Audit coordination
- Budget management
- Collaborative team management
- Emotional Intelligence
- Facilitation of training sessions
- Leading teams effectively
- Office administration
- Project management
- Prudent financial management
- Schedule management
- Social media management
- Stakeholder engagement
- Strategic negotiation skills
- Strategic planning
- Workday proficiency
Accomplishments
- Fiscal Reporting Improvement: Assisted in the overhaul of monthly fiscal reporting for each department within the School of Dentistry.
- Budget Management Excellence: Successfully managed budget exceeding $10 million, ensuring fiscal compliance for dental school projects.
- Operational Software Implementation: Implemented new tracking software, increasing operational efficiency by 25% at the Dayani Center.
- Successful Campaign Reach: Increased Facebook campaign reach to over 9,400 views within one week, boosting brand awareness, and securing 75 new patients.
- Spearheaded a Staff Engagement Committee: Where we focused on employee satisfaction, which saw an increase of 10% in one year.
Timeline
Fiscal Officer
Meharry Medical College
08.2023 - 01.2025
Program Coordinator
Meharry Medical College
04.2022 - 08.2023
Event Manager (PT)
GCG Event Partners
01.2022 - Current
Brand Educator (PT)
MKTG/Diageo
09.2021 - Current
Brand Educator
Productions Plus
12.2017 - 12.2021
Operations Manager
Advanced Family Medical Center
04.2017 - 11.2017
Assistant Manager
Dayani Center for Health & Wellness
04.2015 - 10.2016
Program Coordinator
Health Plus at Vanderbilt
01.2005 - 04.2015
Master of Public Health - Health Planning and Administration
University of Tennessee
Bachelor of Science - Health Promotion
University of New Orleans
STRENGTHS
- Active Listening
- Budget Management
- Community Outreach
- Customer Service
- Event Strategy
- Financial Acumen
- Leadership
- Marketing Proficiency
- Program Management
- Sales and Marketing