Kimberly Trotta

• Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
• Enhanced communication within the organization through regular interdepartmental meetings and updates.
• Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Optimized team productivity by providing ongoing training and support for staff members.
• Evaluated program effectiveness using data-driven approaches, making adjustments as needed to optimize results.
• Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
• Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
• Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.

• Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

• Responsible for managing the overall day-to-day operations of a 200-bed skilled-nursing facility with strong leadership and effective teamwork
• Have a working knowledge of federal and state regulations to ensure an optimal and safe environment for residents
• Manage 175+ employees
• Assist with recruiting, selecting, training and motivating employees
• Provide supervision and oversight to all department managers, while facilitating good relations with front line staff to promote retention
• Increased the facility's star rating from a 1-star upon hire to current 4-star rating
• Improved quality measures from a 1-star to a 5-star
• Prepared an annual budget and was responsible for maintaining budget accountability, as well as aggressively anticipate and minimize negative variances and deficits
• Assist with the design of two new State Veteran Homes along with the budgeted staffing and supplies needed to effectively open and run the facilities
• Actively participates in the Arizona Management System
• Member of the National Association of State Veteran Homes

• Responsible for the overall day-to-day operations of a 65-bed skilled facility
• Improved re-hospitalization rates from 15% in 2016 to 6% by 2018
• Assisted sister facilities with new Administrator’s orientation, during state surveys, with writing and implementing Plans of Corrections, and audited for compliance
• Conducted mock surveys to prepare the facility for their Department of Health Surveys
• Managed 80+ employees
• Assisted with recruiting, selecting, training and motivating employees
• Supervised and provided oversight to all department managers, while facilitating good relations with front line staff to promote retention
• Increased the facility’s star rating from a 1-star upon hire to a 4-star rating
• Prepared an annual budget and was responsible for maintaining budget accountability, as well as aggressively anticipate and minimize negative variances and deficits
• Member of the Wilkes-Barre & Scranton Chamber of Commerce, Long-Term Care Association and Pennsylvania Health Care Association

Director of Social Services/Admissions and Marketing (2000-2008)

• Responsible for maintaining budgeted census and Q-mix, census remained between 97% to 100%
• Assisted with training new social workers and admissions personnel
• Responsible for overseeing Resident Grievance process
• Also assisted sister facilities as a Social Service Consultant

Assistant Administrator (2008-2010)

• Assisted with daily operations of a 120-bed skilled facility
• Completed the mandated 120-hour program of education needed to obtain Pennsylvania Nursing Home Administrator License
• Completed Administrator-In-Training Program
• Received certification as a nurse aide

Assistant Administrator (2010-2011)

• Assisted with daily operations of a 110-bed skilled facility, with a bariatric unit and a locked memory care unit

Administrator for four different facilities within the organization (2011-2014)

• Location varied dependent on organizational needs
• Interim Administrator for a 120-bed skilled facility
• Administrator for a 31-bed skilled facility
• Administrator for a 110-bed skilled facility
• Responsible for a bariatric unit and locked unit
• Administrator for a 37-bed skilled facility
• Increased star rating from a 4 to 5
• Occupancy near 95-100% during tenure
• Excellent outcomes noted during our annual surveys, both Resident Care and Life Safety
• Decrease in complaint surveys noted
• Developed audit tools and prepared and presented quarterly operations reports to management