Kimberly Troxel
Corpus Christi,Texas
Summary
Seeks a position to maximize my 32+ years of patient/client care with leadership, management, communication, organizational and exceptional customer service skills. I am a highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Assistant Hospital Manager/Inventory Manager/Training Manager
Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCC
03.2020 - Current
- Inventory/Ordering & Budget management strategies and reporting
- Experience with performing in-hospital Quarterly Physical Counts
- Familiarity with pricing guidelines/structure
- Cornerstone + Covetrus Connect mapping and adjustments
- Top Sales performer
- Invoicing and collection processes
- Payroll reporting/submission for 20+ employees & 6-10 DVM's
- Multi-Doctor and 20+ staff scheduling for high-volume ICU, surgery, dental and general practice hospital
- Well versed in End of Month/End of Year reporting processes
- Training of all Vet tech responsibilities and skills with 32+ years of experience in the veterinary field
- Communicated with and monitored service providers, and vendors on a consistent basis
- Identified potential risks within the supply chain network by monitoring changes in market conditions and demand patterns
- Developed strategies for improving inventory turnaround times and databases that are more accurate
- SOP creations, regulation compliance, reporting processes, pricing structures
- Strong Leadership and staff development mentality
- Proficient in the storage, handling, record keeping/reporting and reverse distribution of controlled substances within a hospital setting adhering PVCC policy and state regulations
- Coaching of multiple HM's in developing a system for in-clinic inventory control and storage
- Participated in strategic planning activities aimed at improving overall organizational performance.
- Developed and implemented patient care protocols to ensure quality standards were met.
- Coordinated recruitment efforts across departments to ensure adequate staffing levels at all times.
- Oversaw clinical operations including medical records management, patient admissions, discharges, billing, coding.
Lead Veterinary Technician
Animal Hospital of Padre Island Valley Veterinary Care
06.2011 - 12.2019
- Routinely demonstrated medical proficiency by performing anesthesia/monitoring, radiographs, EKG's, animal phlebotomy, chemistry analysis, urinalysis, and hematology along with pharmacy fulfillments for a high volume of patients per day
- Performed routine maintenance on lab and surgical/anesthesia equipment on as-needed basis
- Detected machine malfunctions and problem-solved accordingly
- Top-Tier client communication and customer service
- Accurate record keeping and transcription of medical documents
- Managed inventory and ordering while adhering to budgets
- Consistent communication with vendors
- Coordinated and obtained weekly team goals and achievements with fellow staff
- Receptionist and Technician training
Education
Some College (No Degree) - Fine Arts
University Of Guam
Guam05-2002
High School Diploma -
Academy Of Our Lady Of Guam
Guam05.2000
Skills
- Proficient in purchasing platforms/portals such as Vetcove & Covetrus Connect, along with several veterinary practice management software's such as Avimark, Cornerstone, Stringsoft, IdexxPACS, and VSI
- Client communication portals such as TeleVet and AllyDVM
- Experience with SAP Concur and Dayforce for both accounting and payroll software
- Various online pharmacy portal experience as well
- Operations Management
- Staff Development
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Financial Reporting Coordination
- Employee Supervision
- Critical Thinking
- Staff Management
- Drug Inventory Management
- Staff Scheduling
Additional References
Additional references and relevant work history available upon request
Communication Skills
Developed coaching and training techniques to perform general hospital duties to company standards. Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts. Frequently recognized by supervisory staff for responsibilities and providing vision/guidance to a group of employees, training them on sufficient project plans, protocols and procedures. Energetic work attitude & goal-oriented. Top-tier organizational practices and strong problem solving skills.
References
- Kat Hester, Executive Regional Sales Manager, Elanco, 361.442.8494, kat.hester@elancoah.com
- Tim Tristan, DVM DDABVP, Regional Medical Director, Everhart Animal Hospital PVCC #153, 305-731-0125, exoticvet@yahoo.com
- Samantha Hardin, Corporate Specialty Account Manager, Zoetis, 210.426.8083, samantha.hardin@zoetis.com
- Ember Hull, Lead Sales Representative, Boehringer Ingelheim, 832.477.4377, debra.hull@boehringer-ingelheim.com
- Javi de la Fuente, Hospital Manager, Everhart Animal Hospital, PVCC, 956.429.2578, jdelafuente@everhartah.com
- Lisa Hansen, DVM, Medical Director, Pfennig Lane Animal Hospital, PVCC #440, 512.970.8925, pflah2014@yahoo.com
Affiliations
- Texas Sea Life Center Committee Board Member
Timeline
Assistant Hospital Manager/Inventory Manager/Training Manager
Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCC
03.2020 - Current
Lead Veterinary Technician
Animal Hospital of Padre Island Valley Veterinary Care
06.2011 - 12.2019
Some College (No Degree) - Fine Arts
University Of Guam
High School Diploma -
Academy Of Our Lady Of Guam
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