Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Truax

Austin,TX

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work

Dynamic and detail-oriented Shopper Delivery Driver with a strong work ethic, recognized for achieving high customer satisfaction at Instacart. Skilled in online order fulfillment and mobile payment processing, I excel in optimizing routes and verifying order accuracy, ensuring timely deliveries while fostering positive customer relationships.

Overview

18
18
years of professional experience

Work History

Shopper Delivery Driver

Instacart
07.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Scanned each item's barcode before item's removal from shelf.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Loaded and unloaded orders at customer's homes or locations.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Shopper Delivery Driver

DoorDash
07.2021 - 05.2025

Sales Associate

Twin Liquors
06.2019 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Server

Alamo Drafthouse
02.2011 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Tools and Lumber Associate

Lowes Home Improvment
09.2007 - 10.2010
  • Expedited material loading for customers, utilizing hand trucks or power equipment as necessary while maintaining safety standards.
  • Assisted in the successful completion of projects, cutting materials to specific dimensions as requested.
  • Delivered exceptional customer service, addressing inquiries regarding product specifications and applications.
  • Increased sales revenue through the effective recommendation of appropriate products to customers.
  • Demonstrated versatility in assigned tasks, working effectively in both indoor warehouse settings and outdoor lumber yards as needed.
  • Contributed to team success by offering support and collaborating with fellow associates on various tasks.
  • Reduced customer wait times for assistance by providing prompt and knowledgeable service.
  • Optimized space utilization within the lumber yard, arranging materials for easy access and streamlined order fulfillment.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Associate Of Fine Arts - Graphic Design

Colorado State University
Fort Collins, CO

Associate In Science - Medical Laboratory Technician

Rochester Community And Technical College
Rochester, MN
07.1992

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning
  • Cash handling proficiency
  • Stock replenishment
  • Merchandise presentation
  • Store maintenance
  • Product display creation
  • Shelf stocking
  • Product rotation
  • Cross-selling techniques
  • Loss prevention awareness
  • Returns and exchanges
  • Point of sale systems
  • Customer service
  • Attention to detail
  • Upbeat and outgoing attitude
  • Flexible schedule
  • Accurate money handling
  • Physical stamina
  • Payment processing
  • Verifying order accuracy

Timeline

Shopper Delivery Driver

Instacart
07.2022 - Current

Shopper Delivery Driver

DoorDash
07.2021 - 05.2025

Sales Associate

Twin Liquors
06.2019 - 03.2021

Server

Alamo Drafthouse
02.2011 - 06.2019

Tools and Lumber Associate

Lowes Home Improvment
09.2007 - 10.2010

Associate Of Fine Arts - Graphic Design

Colorado State University

Associate In Science - Medical Laboratory Technician

Rochester Community And Technical College

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Kimberly Truax