Kimberly Trubee
Lampasas
Summary
Dynamic sales manager with a proven track record at Stanton Optical, excelling in customer relationship management and complaint resolution. Expert in developing sales strategies that enhance client satisfaction and loyalty. Skilled in cash handling and inventory management, consistently achieving operational excellence and fostering long-lasting client connections.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
31
31
years of professional experience
Work History
Sale Manager
Stanton Optical
07.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Maintained a clean, organized, and visually appealing retail environment according to brand standards.
- Customer services between 20-50 patients per day by phone or in person
Assistant Store Manager
ALON
08.2019 - 07.2020
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Customer service for 10-50 people per day
Monitor
Metric Engineering Inc
11.2018 - 05.2019
- Monitored debris removal operations to ensure compliance with safety regulations and environmental standards.
- Conducted site assessments to identify debris types and potential hazards for efficient cleanup strategies.
- Monitored up to 15 different crews on a daily basis.
Motor Transport Operator
U.S. Army
06.1994 - 08.2012
- Operated and maintained military vehicles ensuring compliance with safety regulations.
- Executed transportation missions delivering personnel and equipment on schedule.
- Coordinated vehicle inspections and maintenance schedules to enhance operational readiness.
- Trained junior operators on vehicle handling and safety protocols to improve team performance.
- Supervised logistics operations ensuring timely delivery of supplies to support military objectives.
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Operated over 5 different vehicles
Education
Associate of Applied Science - Office Management
Central Texas College
Killeen, TX06-2016
Skills
- Customer relationship management
- Sales strategy development
- Complaint resolution
- Cash handling procedures
- Inventory management
- Appointment scheduling
- Client needs assessment
Timeline
Sale Manager
Stanton Optical
07.2020 - Current
Assistant Store Manager
ALON
08.2019 - 07.2020
Monitor
Metric Engineering Inc
11.2018 - 05.2019
Motor Transport Operator
U.S. Army
06.1994 - 08.2012
Associate of Applied Science - Office Management
Central Texas College