Kimberly Tsan
Dublin,CA
Summary
Dependable Monitor Technician recognized for ability to monitor patient vital signs and heart rhythms with precision. Known for productive work ethic and efficiency in task completion. Skilled in EKG interpretation, telemetry equipment management, and patient data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless operations in fast-paced healthcare environments.
Overview
16
16
years of professional experience
Work History
Cross County Healthcare
Monitor Technician
South San Francisco
11.2023 - 09.2024
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Assessed patient's responses to treatments and medications and documented changes in patient conditions.
- Provided technical support for telemetry systems and ensured proper functioning of all equipment.
- Reviewed ECG tracing strips for accuracy before submitting them for physician review.
- Assisted physicians with interpretation of EKGs during diagnostic tests or procedures.
- Provided education about cardiac monitoring to nurses, other healthcare professionals, and family members.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
EKG Monitor Technician
Zuckerberg San Francisco General Hospital
San Francisco, CA
04.2019 - 11.2022
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Communicated with healthcare workers and physicians concerning test results.
- Monitored patient activity during stress test to record data.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Unit Secretary, EKG Monitors Technician
Kentfield Hospital
Kentfield, Ca
06.2008 - 11.2019
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
Education
Associate Degree In Science - Pharmacy Technology
Carrington College
Pleasanton, CA03.2006
Skills
- Telephone reception
- Nursing unit operations
- Insurance Claims
- Follow-up appointment scheduling
- Patient data confidentiality
- Incoming Call Reception
- Help Desk Support
- Computer Hardware Knowledge
- Software and Hardware Issues
- Conflict resolution abilities
- Stress management techniques
- HIPAA Compliance
- Patient Communication
- Basic Life Support
- Written Communication
- Emergency Response
- Multitasking
- Echocardiogram administration
Timeline
Cross County Healthcare
Monitor Technician
11.2023 - 09.2024
EKG Monitor Technician
Zuckerberg San Francisco General Hospital
04.2019 - 11.2022
Unit Secretary, EKG Monitors Technician
Kentfield Hospital
06.2008 - 11.2019
Associate Degree In Science - Pharmacy Technology
Carrington College
Similar Profiles
Carlos MartinezCarlos Martinez
LDAR Technician at Monitor TechnicianLDAR Technician at Monitor Technician
GABRIEL GOMES FREIREGABRIEL GOMES FREIRE
Research analyst at Swaps MonitorResearch analyst at Swaps Monitor
Richard StaffordRichard Stafford
Maintenance Mechanic at Monitor Tire & Wheel of KendaMaintenance Mechanic at Monitor Tire & Wheel of Kenda
Shion PattishallShion Pattishall
Head of Legal Operations Manager and Chief of Staff to CLO at Box, Inc.Head of Legal Operations Manager and Chief of Staff to CLO at Box, Inc.
Sridurga MandepudiSridurga Mandepudi
Para Educator at The Steppingstones GroupPara Educator at The Steppingstones Group