Kimberly Tunstall
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Call Center Representative
State Of Tennessee Department Of Health
04.2015 - 02.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Answered average of 125 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Customer Service Representative
Terminix International
02.2009 - 04.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Resolved complaints to satisfy customers and encourage future transactions.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 75% of issues
Education
Master of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH05.2022
Bachelor of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH05.2020
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2018
Skills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upselling Products and Services
Timeline
Call Center Representative
State Of Tennessee Department Of Health
04.2015 - 02.2022
Customer Service Representative
Terminix International
02.2009 - 04.2015
Master of Arts - Business Administration
Southern New Hampshire University
Bachelor of Arts - Business Administration
Southern New Hampshire University
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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