KIMBERLY TURNER
Haines City
Summary
I am a hardworking person. I strive for excellence in everything I do. I was a stay at home mom while my children were young. I am determined to give my all. I am patient and a people person. I connect with people on a personal and passionate level to help resolve their problems. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
IN HOME DAYCARE PROVIDER
Self Employed Services
05.2023 - 09.2024
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Coordinated naptime schedules for multiple children, ensuring an environment conducive to restful sleep.
- Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
- Tailored daily routines based on individual needs/preferences of each child allowing them flexibility within structured timeframes.
Customer Service Cashier
Sunoco Gas Station
10.2022 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Sales Representative
MATRESS OUTLET OF CAPE CORAL
08.2019 - 01.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL05.1997
Skills
- Patience and Empathy
- Age-appropriate play
- Child development expertise
- Curriculum Planning
- Critical Thinking
- Active Listening
- Customer Service
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Scheduling
- Follow-up skills
- Order Processing
Timeline
IN HOME DAYCARE PROVIDER
Self Employed Services
05.2023 - 09.2024
Customer Service Cashier
Sunoco Gas Station
10.2022 - 04.2023
Customer Service Sales Representative
MATRESS OUTLET OF CAPE CORAL
08.2019 - 01.2021
High School Diploma -
Kathleen Senior High School
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