Kimberly Tyler
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Experienced with administrative tasks and process management, ensuring smooth operations. Utilizes strong organizational and multitasking skills to handle high volumes of data entry and document preparation efficiently. Track record of maintaining accurate records and supporting team goals through effective communication and problem-solving.
Care-focused Phlebotomist bringing 12 years of background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
15
15
years of professional experience
Work History
Lead Central Processing Assistant/Phlebotomist
UMass Memorial HealthAlliance Clinton Hospital
09.2012 - Current
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
- Facilitated smooth communications between departments involved in project processing, resulting in reduced delays and improved outcomes.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
Waitress/Bartender
Gardner Ale House
06.2010 - 07.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts - Liberal Studies
Westfield State University
Westfield, MA05-2010
Associate of Arts - Early Childhood Education
Mount Wachusett Community College
Gardner, MA05-2008
Skills
- Effective communication
- Workflow management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Reliability
- Professionalism
- Organizational skills
- Quality assurance
- Problem-solving
Timeline
Lead Central Processing Assistant/Phlebotomist
UMass Memorial HealthAlliance Clinton Hospital
09.2012 - Current
Waitress/Bartender
Gardner Ale House
06.2010 - 07.2015
Bachelor of Arts - Liberal Studies
Westfield State University
Associate of Arts - Early Childhood Education
Mount Wachusett Community College
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