Kimberly Tyson-Partlow
Riverdale,GA
Summary
My objective is to work in a position to utilize my exceptional ability in key punching/typing, multi-tasking, problem solving and also working effectively in a team environment, I am highly motivated self starter who takes initiative with minimal supervision and also provide outstanding administrative support to supervisors and managers.
Overview
20
20
years of professional experience
Work History
Svc Rep II Claims Initiation
Lincoln Financial Group
Atlanta, GA
06.2021 - Current
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Verified details with policyholders and requested additional information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Assisted claimants, providers and clients with problems or questions regarding claims.
General Office Clerk 1
Exela Technologies/Veterans Affairs
Forest Park, GA
06.2017 - 06.2021
- Indexing Veterans files
- Reviewing Veterans information before inputting in computer
- Input data information for veterans 1000 images per hour
- Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.
- Responsible for maintaining confidentiality of sensitive company information.
Marketing Support Staffer
American General Life & Acc. Insurance
Atlanta, GA
09.2004 - 04.2016
- Complied and distributed financial and statistical information such as budgets spreadsheets
- Managed and maintain all office bills
- Administrative work such as answering telephones, filing and preparing mailings
- Help organize market research
- Regularly assisted clients with completing forms and documents
- Maintained areas for order and cleanliness to promote professional appeal and maximum productivity.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Education
Some College (No Degree) - Marketing
Alabama A & M University
Normal, ALSkills
- Industry Awareness
- Customer Support
- Client Relationship Building
- Great Communicator
- Problem Solver and Analytical thinker
- Team worker that builds excellent rapport with clients
- Customer Relations
- Multitasking
- Time management abilities
- Adaptability and Flexibility
Timeline
Svc Rep II Claims Initiation
Lincoln Financial Group
06.2021 - Current
General Office Clerk 1
Exela Technologies/Veterans Affairs
06.2017 - 06.2021
Marketing Support Staffer
American General Life & Acc. Insurance
09.2004 - 04.2016
Some College (No Degree) - Marketing
Alabama A & M University
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