Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kimberly Uliano

Kimberly Uliano

Methuen,MA

Summary

A dynamic leader and skilled pharmacy technician, I excel in team motivation and problem-solving, significantly enhancing team performance and customer satisfaction at Sevita. My expertise in staff training and client support, coupled with a knack for attention to detail, has consistently improved operational efficiency and client well-being.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Sevita
01.2024 - 06.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Pharmacy Technician

Cure-Aid Pharmacy
01.2019 - 07.2021
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Life Skills Trainer

Sevita
08.2017 - 02.2019
  • Supported people with developmental disabilities and acquired brain injury in building multi-faceted skills to promote independence and self-confidence.
  • Taught individuals with learning or physical difficulties to use technology such as computers, tablets, and mobile phones.
  • Intervened in crises to provide counseling and support.
  • Helped to integrate clients into the local community by teaching important social and work-related skills.
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Assisted with personal care appointments such as haircuts and doctors' appointments.
  • Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
  • Maintained impeccable records for each client and daily instructional activities.
  • Offered training on personal hygiene and grooming skills.
  • Educated clients about important nutritional habits and how to plan healthy meals.
  • Contributed to the overall well-being of clients by addressing physical, mental, emotional, and social needs through tailored interventions.
  • Enhanced individual progress through personalized goal-setting and monitoring of achievements.
  • Evaluated client progress regularly, adjusting approaches as needed to facilitate optimal outcomes consistently.
  • Developed strong rapport with clients, resulting in a supportive and trusting learning environment.
  • Increased client confidence by fostering positive attitudes towards personal development and growth.
  • Empowered individuals by teaching essential problem-solving strategies that foster independence and resilience.
  • Monitored progress toward service plan goals.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Participated in meetings with stakeholders to discuss program
  • Improved client self-sufficiency by providing comprehensive life skills training and support.
  • Delivered practical guidance on daily living activities, promoting independent living among clients.
  • Intervened in crisis situations to provide counseling and support.
  • Helped to integrate clients in local community by teaching important social and work-related skills.

Education

High School Diploma - Health Occupations Students of America

Pinkerton Academy
Derry, NH
06.1987

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Staff training
  • Work Planning and Prioritization
  • Documentation and reporting
  • Overseeing daily activities
  • Safety
  • Relationship building
  • Staff education and training
  • Client support
  • Cash handling

Certification

  • Map certified
  • CPI certificate
  • First-Aid, CPR certificate

Timeline

Team Leader

Sevita
01.2024 - 06.2024

Pharmacy Technician

Cure-Aid Pharmacy
01.2019 - 07.2021

Life Skills Trainer

Sevita
08.2017 - 02.2019

High School Diploma - Health Occupations Students of America

Pinkerton Academy

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Kimberly Uliano