Kimberly Underhill
Largo,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Tampa Bay Ice. Proven ability to enhance guest relations and optimize front desk operations. Skilled in appointment scheduling and cash handling, consistently delivering exceptional service and fostering teamwork to improve overall satisfaction. Recognized for implementing effective communication strategies.
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tampa Bay Ice
01.2023 - 05.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for ice rink activities, optimizing space usage and staff allocation.
- Implemented effective communication between departments to enhance operational workflows.
- Maintained accurate records of visitor attendance and rental transactions for reporting purposes.
- Trained new reception staff on procedures and customer service best practices.
- Assisted in the organization of special events, improving guest experience and satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Snack Bar Manager
Tampa Bay Ice
01.2023 - 12.2024
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed promotional strategies to increase sales during peak events and game days.
- Trained and supervised staff, fostering teamwork and enhancing overall performance.
- Managed daily operations of snack bar, ensuring efficient service delivery and customer satisfaction.
- Maintained compliance with health and safety regulations, ensuring a safe environment for customers and staff.
- Established vendor relationships to secure quality products at competitive prices.
- Crosstrained employees in various roles so they could efficiently perform multiple tasks during busy periods or staffing shortages.
- Maintained strict adherence to health and safety regulations, ensuring a clean and safe environment for employees and customers alike.
Server
Craker Barrel
06.2022 - 12.2022
- Delivered exceptional customer service by accurately taking and processing orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu offerings and service standards.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Essentials Massage & Facials Of Riverview
01.2020 - 04.2020
- Developed streamlined processes for handling customer feedback and complaints efficiently.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Prep Cook
Chic-Fil-A
03.2019 - 07.2019
- Prepared ingredients according to recipes, ensuring consistency and quality across dishes.
- Maintained cleanliness and organization of kitchen workstations to support efficient food preparation.
- Collaborated with team members to streamline workflow and improve meal delivery times.
- Operated kitchen equipment safely and effectively, adhering to safety and sanitation protocols.
- Trained new staff on proper food handling techniques and kitchen procedures for optimal performance.
- Implemented process improvements that reduced prep time while maintaining dish quality standards.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Server
The Palms Of Largo
04.2018 - 09.2018
- Implemented efficient table turnover strategies, optimizing seating capacity during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with redisdents.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on dinning room standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for residents.
Cashier
Kentucky Fried Chicken
06.2017 - 03.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained high standards of customer service, ensuring positive shopping experiences.
- Assisted in training new staff on cash handling procedures and store policies.
- Implemented inventory management techniques to optimize stock levels and availability.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction rates.
- Conducted regular cash audits to ensure accuracy and compliance with financial protocols.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Pinellas Gulf Coast Academy
Lagro Fl05-2019
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Listening skills
- Team collaboration
- Front office management
- Sensitive information handling
- File organization
- Hospitality services
- Guest relations
- Hospitality best practices
- Meeting arrangements
Certification
Safeserve Certification Feburary 2023-2026
Timeline
Front Desk Receptionist
Tampa Bay Ice
01.2023 - 05.2025
Snack Bar Manager
Tampa Bay Ice
01.2023 - 12.2024
Server
Craker Barrel
06.2022 - 12.2022
Front Desk Receptionist
Essentials Massage & Facials Of Riverview
01.2020 - 04.2020
Prep Cook
Chic-Fil-A
03.2019 - 07.2019
Server
The Palms Of Largo
04.2018 - 09.2018
Cashier
Kentucky Fried Chicken
06.2017 - 03.2018
Pinellas Gulf Coast Academy
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