Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Underwood

Quinlan,TX

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

23
23
years of professional experience

Work History

Patient Service Representative

Emory Eyecare
06.2018 - 08.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Managed patient registration process, confirming data accuracy and completeness.

BOA

Edward Jones
01.2017 - 05.2018
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Maintained office supplies and equipment to support team productivity.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.

Administrative Assistant

Eyecare Of Greenville
08.2000 - 01.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.

Education

High School Diploma -

Greenville High School
Greenville, TX

Skills

  • Reception Management
  • Insurance Verifying
  • Medical Billing
  • Patient Greeting
  • Appointment Scheduling
  • Eligibility Determination
  • Medical Insurance
  • Scheduling Appointments
  • HIPAA Compliance
  • Customer Service Orientation
  • Telephone Etiquette
  • Registration and Scheduling
  • Administrative and Office Support
  • Multi-Line Telephone Systems
  • Medical Terminology
  • Patient Documentation
  • Schedule Coordination

Timeline

Patient Service Representative

Emory Eyecare
06.2018 - 08.2023

BOA

Edward Jones
01.2017 - 05.2018

Administrative Assistant

Eyecare Of Greenville
08.2000 - 01.2017

High School Diploma -

Greenville High School

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Kim Underwood