Kimberly Underwood
Farmington
Summary
Strategic Human Resources leader with extensive experience in multi-site organizations across hospitality, corporate, manufacturing, and nonprofit sectors. Partnered with senior leadership to enhance employee relations, ensure compliance, and drive workforce and organizational development. Demonstrated ability to navigate complex situations and deliver effective solutions.
Overview
8
8
years of professional experience
Work History
Human Resources Business Partner
Acushnet Company home of Titleist and Footjoy
Carlsbad, CA
04.2024 - Current
- Serve as a strategic advisor to senior leadership across multi-site operations, driving employee relations strategy, organizational design, and performance management while leading complex, high-risk investigations that mitigate legal and operational risk.
- Owned workforce strategy and HR program execution, leveraging headcount, turnover, and productivity data to inform decisions and enhance organizational effectiveness.
- Led compliance initiatives, implementing arbitration agreements in alignment with California Labor Law to mitigate legal risks.
- Led talent initiatives, developing an internal mobility pipeline between two buildings to strengthen retention and succession planning.
- Lead enterprise on compliance initiatives, including implementation of arbitration agreements in alignment with California Labor Law.
Human Resources Manager
Marriott San Diego Gaslamp Hotel
San Diego, CA
10.2023 - 04.2024
- Led all HR operations for a full-service hotel, advising leadership on employee relations, compliance, and workforce management while ensuring alignment with brand standards and employment regulations.
- Oversaw total rewards and HR operations, including benefits, leave programs, payroll accuracy, and workforce planning to support operational continuity and associate engagement.
- Designed and executed tailored training and development plans for associates to enhance skills and career progression.
- Managed total rewards and HR operations, ensuring benefits, leave programs, payroll accuracy, and workforce planning aligned with operational continuity and fostered associate engagement.
- Coordinated contract labor and temporary staffing meetings, securing approvals from corporate leadership to streamline staffing processes.
Benefits Administrator
Sundance Institute
Remote
06.2022 - 06.2023
- Researched and evaluated benefit plans and wellness initiatives, ensuring alignment with industry trends and organizational needs to enhance employee satisfaction.
- Led open enrollment processes and partnered with insurance brokers to facilitate virtual and onsite meetings.
- Led open enrollment processes, collaborating with insurance brokers to streamline communication and improve participation rates through virtual and onsite meetings.
- Developed and maintained wellness initiatives while providing ongoing employee education and support regarding benefits.
- Analyzed administrative costs and prepared budget forecasts, recommending cost-saving improvements.
- Developed and maintained wellness initiatives, providing ongoing employee education and support to promote engagement with benefits offerings.
Human Resources Manager/Director
Thrive of Lake County Skilled Nursing Facility
Mundelein, IL
09.2021 - 10.2022
- Led recruitment efforts across multiple platforms (Indeed, ZipRecruiter, SmartRecruiters).
- Led recruitment efforts across platforms, enhancing candidate sourcing and selection processes.
- Directed full-cycle HR operations including bi-weekly payroll processing, audits, and compliance updates.
- Partnered with department leaders to develop training programs and set individualized development goals, fostering employee growth.
- Directed disciplinary actions and trained managers on implementing effective corrective action practices, ensuring compliance and consistency.
- Collaborated with VA hospital partners to create employment opportunities within skilled nursing facilities.
- Developed and implemented employee engagement programs to enhance workplace morale and retention.
- Streamlined onboarding processes, reducing time-to-hire through efficient orientation and training modules.
Human Resources Generalist
Proper Hospitality Hotel
Santa Monica, CA
09.2018 - 09.2021
- Contributed to the pre-opening HR team for the Santa Monica Proper Hotel in 2019.
- Led onboarding and orientation for over 1,000 employees.
- Coordinated HR operations across multiple properties during organizational transitions, ensuring smooth integration of policies and practices.
- Acted as primary HR contact for employee relations matters, fostering a positive work environment and addressing employee concerns.
- Acted as the primary contact for Workers’ Compensation claims and safety initiatives.
- Administered benefits, COBRA, payroll coordination, and HR compliance.
- Contributed to multi-property task forces for acquisitions, leadership changes, and large-scale onboarding, enhancing operational consistency.
- Developed and implemented injury, safety, and HR policies and procedures.
- Developed and implemented employee onboarding programs to enhance retention and engagement.
- Managed recruitment processes, including sourcing, interviewing, and onboarding diverse talent.
Education
Master of Business Administration - Human Resources Management
National University
San Diego, CA05-2026
Bachelor of Interdisciplinary Studies - Business Administration
Emporia State University
Emporia, KS05-2024
Skills
- Employee & Labor Relations
- Organizational Development
- Performance coaching
- Training & Development
- Regulatory compliance
- Change management
- Succession planning
- Regulatory compliance
- Policy implementation
- Conflict Resolution & Investigations
- Employee retention
- Labor relations
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Business Partner
Acushnet Company home of Titleist and Footjoy
04.2024 - Current
Human Resources Manager
Marriott San Diego Gaslamp Hotel
10.2023 - 04.2024
Benefits Administrator
Sundance Institute
06.2022 - 06.2023
Human Resources Manager/Director
Thrive of Lake County Skilled Nursing Facility
09.2021 - 10.2022
Human Resources Generalist
Proper Hospitality Hotel
09.2018 - 09.2021
Bachelor of Interdisciplinary Studies - Business Administration
Emporia State University
Master of Business Administration - Human Resources Management
National University