Kimberly Unger
San Antonio
Summary
Full-time position sought that leverages strong interpersonal skills, time management, and problem-solving abilities. Proven leader with a track record of effectively teaching new concepts and implementing best practice strategies. Committed to driving team success and fostering a collaborative work environment.
Overview
21
21
years of professional experience
Work History
Advocate Supervisor
Child Advocates San Antonio
San Antonio
01.2010 - Current
- Cultivated strong relationships with key stakeholders through consistent communication.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Supervised case management for children in protective services system.
- Coordinated training sessions for new advocate volunteers and staff.
- Monitored case progress and addressed issues affecting child welfare.
- Facilitated communication between families and social service agencies.
- Evaluated program effectiveness and recommended enhancements to leadership.
- Mentored advocates, providing guidance on best practices in child advocacy.
- Provided support, advice, and direction to Advocates on daily tasks.
- Evaluated existing workflow processes and made recommendations for improvements.
- Monitored Advocate performance, providing feedback and coaching as needed.
- Created training materials for use by Advocates when interacting with families.
- Assisted in the recruitment and onboarding of new Advocates.
- Facilitated regular reviews of Advocate performance against established metrics.
Family Based Safety Service Caseworker III
Department of Child Protective Services
01.2007 - 01.2010
- Conducted assessments to determine child safety and welfare needs.
- Developed case plans in collaboration with families and service providers.
- Facilitated communication between families and community resources.
- Monitored case progress and maintained accurate documentation.
- Advocated for children's rights in legal and social settings.
- Coordinated multidisciplinary team meetings to discuss case strategies.
- Provided crisis intervention during sensitive family situations.
- Educated families on available support services and resources.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
Advocate/Hot-line Operator
Rape Crisis Center
01.2005 - 01.2008
- Collaborated with a multidisciplinary team specializing in sexual assault cases.
- Assisted survivors during Sexual Assault Nurse's Examinations and facilitated form completion.
- Provided information on victim's compensation and referred survivors to counseling services.
- Handled national and international calls regarding sexual assault, ensuring effective communication in a call center setting.
- Researched and identified counseling facilities and outreach programs for survivors and families across various locations.
Education
Bachelor of Social Work -
Oakwood University
Huntsville, AL01.2005
Skills
- Business development
- Case management
- Training design
- Report generation
- Child advocacy
- Stakeholder engagement
- Conflict resolution
- Collaborative teamwork
- Crisis intervention
- Effective communication
- Problem solving
- Performance coaching
- Team management
- Workflow optimization
- Leadership skills
- Assertiveness
- Security protocols
- Work ethic
- Complaint resolution
- Decision making
- Schedule planning
- Strategic planning
- Data analysis
- Process improvement
Training
2025 Information Security Policy Trianing
References
References available upon request.
Timeline
Advocate Supervisor
Child Advocates San Antonio
01.2010 - Current
Family Based Safety Service Caseworker III
Department of Child Protective Services
01.2007 - 01.2010
Advocate/Hot-line Operator
Rape Crisis Center
01.2005 - 01.2008
Bachelor of Social Work -
Oakwood University