Kimberly Urso
Shift supervisor
Queen Creek,AZ
Summary
I have been with Starbucks coffee company for 22 plus years. I love the company and everything they have to offer.
I am now entering a new stage in life where my children are grown and I’m seeking new opportunities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2002 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Applied security, safety, and loss prevention strategies during shifts.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Receptionist Assistant
Contraft Pharmacal
04.2002 - 09.2002
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Elementary Education
Lindenhurst Senior High School
Lindenhurst, NY06.1998
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Training and mentoring
Certification
Manager food handlers certificate
Timeline
Receptionist Assistant
Contraft Pharmacal
04.2002 - 09.2002
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2002 - Current
Elementary Education
Lindenhurst Senior High School