Kimberly Urso

STARBUCKS COFFEE COMPANY

02.2002 - Current

Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Applied security, safety, and loss prevention strategies during shifts.
Increased sales performance through effective upselling techniques and staff training initiatives.