Kimberly Valdez
Clyde,TX
Summary
Driven HR Director bringing almost two years of experience in human resources leadership and organizational development. Persuasive communicator and decisive team manager. Demonstrated strong business acumen with in-depth knowledge of dealership accounting and payroll.
Overview
14
14
years of professional experience
Work History
Human Resources Director
Blake Fulenwider Automotive
09.2022 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Oversaw workers' compensation program for employees injured on job.
- Answered employee inquiries regarding health benefits and 401k options.
- Educated employees on company policy and kept employee handbook current.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Office Manager
Blake Fulenwider Automotive
07.2020 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Vehicle & Title Administrator
Blake Fulenwider Automotive
05.2012 - 09.2019
- Maintained strict adherence to company policies and legal requirements, ensuring proper handling of sensitive customer information throughout the vehicle titling process.
- Reduced errors in title administration by implementing a thorough quality control procedure for all submitted paperwork.
- Minimized risk exposure by staying current on industry trends regarding fraudulent activities affecting vehicle titles or registrations.
- Expedited lien release processing by closely monitoring outstanding loans and coordinating with lenders for timely resolution.
- Posted new, used and intercompany car deals in a timely manner.
- Posted dealer trades and kept provided clear communication to other dealerships on the status of paperwork.
- Processed checks.
- Cleaned schedules daily to ensure accurate and clear books.
- Contributed to the continuous improvement of departmental procedures by analyzing current workflows and suggesting process enhancements where applicable.
- Improved vehicle title turnaround time by streamlining the processing of title applications and documentation.
- Increased efficiency of document storage and retrieval systems by organizing records according to established guidelines and protocols.
- Streamlined inter-departmental communication by establishing clear channels for sharing updates on title application statuses and issues.
- Facilitated efficient transfer of ownership between buyers and sellers by verifying required documentation for each transaction type.
- Supported colleagues in resolving challenging title issues, fostering a collaborative work environment that prioritized problem-solving and teamwork.
- Enhanced customer satisfaction by providing timely and accurate information on vehicle title status and requirements.
- Managed relationships with external partners such as DMVs, tax offices, auction houses, repossession companies, ensuring smooth cooperation on all matters related to vehicle titles.
Bank Teller
First National Bank Of Baird
07.2010 - 05.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
Bachelor of Science - Business
Strayer University
Online12.2023
Skills
- Payroll Management
- Employee Relations
- Human Resources Operations
- Background Checks
- Payroll coordination
- Grievance handling
- Personnel files
- Workers Compensation
- Employee Surveys
- Conflict Resolution
- Problem-Solving
- Company Leadership
- ADP Workforce Now
- Unemployment Claims
- Employee Handbook Development
- Administering Disciplinary Procedures
Timeline
Human Resources Director
Blake Fulenwider Automotive
09.2022 - Current
Office Manager
Blake Fulenwider Automotive
07.2020 - 09.2022
Vehicle & Title Administrator
Blake Fulenwider Automotive
05.2012 - 09.2019
Bank Teller
First National Bank Of Baird
07.2010 - 05.2012
Bachelor of Science - Business
Strayer University
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