Kimberly Valentine
Columbus
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
36
36
years of professional experience
Work History
CSR 1
State of Ohio Department of Mediciad
09.2024 - Current
- Handling calls and tickets, processing inquiries from providers, and giving answers and information.
- Directing callers to the appropriate helpdesk.
- Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed.
- Supporting providers with log in authentication.
- Using a computer to manage data, verify information, log calls, and create reports and correspondence.
Customer Service Advocate
Verizon
04.2018 - 08.2023
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Health Information Management Technician
CompDrug
06.2016 - 04.2018
- Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
Customer Service Advocate
Alliance Data Systems Corp
04.2011 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administration Specialist
United States Army
01.1990 - 02.2007
- Aided executive in staff capacity by coordinating office services.
- Analyzed recordkeeping systems, forms control, office layout, personnel requirements, budgetary requirements and performance standards to create new systems and revise established procedures.
- Compiled, stored and retrieved management data, using computer.
- Issued and interpreted operating policies.
Education
Associate of Applied Science - Health Information Management
Columbus State Community College
Columbus, OH05-2026
High school diploma -
Roosevelt High School
Gary, IN06.1987
Skills
- Proficient in Microsoft Office
- IT technical support
- Client support
- Technical support
- Systematic problem-solving
- Health information organization
- Proficient in Windows operating system
- Knowledgeable in operating system management
- Professional phone communication
- Detail-oriented data management
- Effective communication
Personal Information
- Title: Customer Service Advocate
- Work Permit: Authorized to work in the US for any employer
Military Service
United States Army, Sargent
Timeline
CSR 1
State of Ohio Department of Mediciad
09.2024 - Current
Customer Service Advocate
Verizon
04.2018 - 08.2023
Health Information Management Technician
CompDrug
06.2016 - 04.2018
Customer Service Advocate
Alliance Data Systems Corp
04.2011 - 06.2016
Administration Specialist
United States Army
01.1990 - 02.2007
Associate of Applied Science - Health Information Management
Columbus State Community College
High school diploma -
Roosevelt High School
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