KIMBERLY VALERIO
Sanford,FL
Summary
Organized and dedicated customer service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to utilize my knowledge and prior experience at an upstanding company.
Overview
7
7
years of professional experience
Work History
Member Service Specialist I
Health Equity
07.2024 - Current
- Research and respond to a high volume of incoming telephone call inquiries from our customers to ensure timely resolution of issues
- Consistently provide accurate information to customer inquiries in accordance with HQY inquiry accuracy standards by prioritizing and utilizing appropriate tools, resources, internal communications, and training materials
- Educate customers on HealthEquity products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependant Care, Transportation and claims processing procedures
- Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources
- Establish rapport by offering information and services beyond the customers initial inquiry
- Assist and educate All Heath Guides (Heath Plan Partners) through complex spending account issues
Service Advisor
Braman Miami
02.2024 - 07.2024
- Using knowledge of products and services to sell or provide in-depth information about available parts and service options to customers
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
BDC Representative
Braman Miami
12.2022 - 02.2024
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history
- Nurtured existing client relationships through regular check-ins via phone or email correspondence
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches
- Streamlined appointment scheduling for increased efficiency and improved customer experience
- Managed high-volume call center operations, ensuring timely responses to customer inquiries
BDC Representative
Bomnin Chevrolet
01.2021 - 12.2022
- Greeted customers in a professional manner and assisted them with their requests
- Boosted sales with proactive follow-up calls and consistent communication with potential clients
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences
- Acted as first point of contact and set appointments for prospective clients
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
Administrative Assistant
Gryphon Recovery
06.2018 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Handled incoming and outgoing correspondence, including mail, e-mail, and fax
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Scheduled office meetings and client appointments for staff teams
- Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
Education
High School Diploma -
Felix Varela High School
Skills
- Excellent customer service
- Critical Thinking
- Attention to detail
- Office Administration
- Time Management
- Strong Problem Solver
- Leadership skills
- Fluent in English and Spanish
LANGUAGES
English
Spanish
Timeline
Member Service Specialist I
Health Equity
07.2024 - Current
Service Advisor
Braman Miami
02.2024 - 07.2024
BDC Representative
Braman Miami
12.2022 - 02.2024
BDC Representative
Bomnin Chevrolet
01.2021 - 12.2022
Administrative Assistant
Gryphon Recovery
06.2018 - 01.2021
High School Diploma -
Felix Varela High School
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