KIMBERLY VALMORE
Humble,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Project Administrator
S&B Engineers and Constructors
06.2024 - Current
- Collaborates with management and fellow project managers to organize operations and achieve demanding schedule targets.
- Ensure compliance with company policies and industry regulations throughout all stages of a given project''s lifecycle.
- Guide and directed third-party inspectors through project construction, commissioning, and closeout.
- Contribute to the development of proposals by gathering data, creating visuals, and editing content as needed.
- Schedule project meetings, create project timelines, and help manage deadlines and resource allocation.
- Assemble and distributed submittals, O&M manuals, and other project documentation, ensuring timely and accurate delivery.
Customer Service Associate
Home Depot (contract)
07.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with warranty issues. Installation questions, Increased sales by 10%.
- Offered basic technical support for clients on wide range of company products.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
Associate Implementations Specialist
FIS (contract)
02.2019 - 11.2021
- Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
- Logged calls and updates customer account records. Takes initial customer calls and answers general questions regarding company products and services.
- Heavy data entry, use of internal databases to answer customer questions and writing internal/external documentation.
- Documents customer concerns and forwards complaint trends to appropriate departments.
- Troubleshoots customer problems, identifies problems, uses tools and resources appropriately to determine how to resolve customer problems. Follows up on escalated issues.
- Escalates inquiry to product support, billing, sales or return/repair based on complexity and nature of customer issue.
- Onboarded new temps by entering employee information into systems
Child Nutrition Specialist
Spring ISD
01.2016 - 05.2018
- High attention to detail while multitasking, prioritizing, and time managing effectively. scheduled meal times, portions served food.
- Prepare and serve high quality, safe food to students and staff with excellent customer service and positive up beat personality.
- Record food requisitions and request orders of necessary supplies, handle and record cashier functions accurately.
- Quickly adapted to learning new company protocols, conceived new ideas.
Customer Service Analyst
CyberSoft Technologies
06.2014 - 10.2015
- Provided phone and email support, with direct customer contact.
- Efficiently documented information for each contact.
- Delivered effective support for external & internal customers.
- Provided written and verbal instructions to customers, diagnosed and resolved technical issues.
Customer Service Representative
Xfinity Comcast
08.2010 - 11.2013
- Face to Face customer service, heavy cash handling, process paperwork, heavy data entry.
- Increased customer services for up to 15% of all calls as a result of offering billing evaluations and recommending new services to meet their individual needs.
- Provide customer assistance and innovative solutions to complex issues for clients calling for technical and billing assistance.
- Thoroughly assess customer complaints or issues before recommending solutions.
- Responded promptly to customer inquiries via telephone, letter, and e-mail always in a professional and efficient manner.
Senior Member Services Representative
Kelley Services / Contract
10.2007 - 03.2010
- Research and verified retirement benefit information on file to resolve inquiries.
- Monitored, reviewed and resolved patient account issues on assigned reports.
- Developed comprehensive knowledge of products and services offered by the organization, enabling confident assistance to members.
- Enhanced member satisfaction by providing timely and accurate information on products and services.
- Conducted regular audits of member accounts to ensure compliance with company policies and procedures.
Education
Some College (No Degree) -
Lone Star College
HoustonSkills
- Inbound and outbound calling
- Complaint resolution
- POS systems expert
- SAP
- Creative problem solving
- Scheduling system
- Technical Support
Timeline
Project Administrator
S&B Engineers and Constructors
06.2024 - Current
Customer Service Associate
Home Depot (contract)
07.2021 - 03.2022
Associate Implementations Specialist
FIS (contract)
02.2019 - 11.2021
Child Nutrition Specialist
Spring ISD
01.2016 - 05.2018
Customer Service Analyst
CyberSoft Technologies
06.2014 - 10.2015
Customer Service Representative
Xfinity Comcast
08.2010 - 11.2013
Senior Member Services Representative
Kelley Services / Contract
10.2007 - 03.2010
Some College (No Degree) -
Lone Star College