Articulate 360
Kimberly Van Deest
LEARNING & DEVELOPMENT LEADER & COACH
Waterloo
Summary
Results-driven professional skilled in creating and implementing effective training programs for diverse teams. Proven track record of enhancing employee skills and fostering collaborative learning environment. Known for adaptability and strong focus on achieving measurable outcomes through teamwork and flexibility.
Overview
25
25
years of professional experience
5
5
Certifications
4
4
years of post-secondary education
Work History
Process Analyst
VGM
03.2024 - Current
- Conducted walk-through demonstrations of proposed process changes.
- Produced documentation outlining process improvement solutions.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
- Identified bottlenecks within workflows, implementing solutions that bolstered overall throughput capacity.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
- Optimized resource allocation through an in-depth understanding of organizational needs and capabilities.
Patient Care Coordinator
VGM
01.2023 - 03.2024
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Learning Development Consultant
W.W. Grainger, Inc.
Waterloo, Iowa
02.2022 - 08.2022
- Created engaging learning activities and compelling course content across blended learning environments
- Implemented development standards and processes to ensure continuity among materials
- Worked with subject matter experts to identify the target audience’s training needs
- Analyzed and applied trends and best practices in learning technologies and instructional design
- Played a key role in the successful completion of high-profile projects by coordinating efforts among team members, partners, and stakeholders.
- Streamlined project management processes for improved efficiency and timely delivery of projects.
- Improved organizational capacity through the implementation of effective training programs and workshops.
Learning Delivery Consultant
W.W. Grainger, Inc.
Waterloo, Iowa
12.2016 - 02.2022
- Developed data driven spreadsheets/dashboard to assist Learning Development Consultants in Pre-Order/Order redesign project
- Developed Academy Transition FG to assist Learning Delivery Consultants during this process
- New Team Member onboarding (across multiple teams)
- Team member enrichment and skill-building that drive results across key operational metrics.
- Delivered learning activities for team members through a variety of formal and informal learning channels, including instructor-led, virtual, and other delivery approaches.
- Facilitated and executed performance management of participants during learning interventions and experiences, actively providing timely feedback on learning progress to participants and leaders, and facilitating formal action where necessary.
- Drove continuous improvement through feedback on current training practices and programs, based on classroom experience and operational feedback, to help bring these suggestions to life in partnership with program owners.
- Supported the development of systems, processes, and soft skills training for team members.
- Trained new delivery consultants in company procedures, improving overall team performance and consistency
IT & Information Literacy Coordinator
Waterloo Public Library
Waterloo, Iowa
10.2005 - 12.2016
- Implemented Google Apps to library domain and trained entire staff on its usage
- Pioneered the build of a new training center through writing a grant to secure $50,000 in funding to provide training and instruction for new computer software classes to patrons
- Grew interest for the training center service offerings from 5 patrons to over 800 patrons a month in 3 years
- Since 2006, offered 1,500+ total classes to 15,000+ patrons
- Highly regarded by employees and patrons alike for open, effective, and approachable communication style
- Developed and integrated new website as “webmaster” and trained colleagues on its use; continued to maintain and update site
- Single-handedly trained the City of Waterloo staff (representing multiple departments) in their transition from Office 2003 to Office 2010 by offering 30+ classes at flexible times
Business and Community Development Specialist
Hawkeye Community College
Waterloo, Iowa
01.2011 - 01.2015
- Planned and guided the learning processes for students toward the achievement of curricular goals and objectives as identified and documented in course outline materials
- Employed instructional methods and materials that are most appropriate for meeting objectives
- Assessed the accomplishments of students on a regular basis according to department policies and procedures
- Provided progress reports (evaluations and grades) as required
Lead Trainer
State Library of Iowa
Des Moines, Iowa
01.2006 - 01.2008
- Directed and coordinated all curriculum and training schedules for PLOW (Putting Libraries On the Web) through the Bill & Melinda Gates Foundation
- Appointed as project training lead over activities to put Iowa libraries on the web as part of a $749,000 grant awarded to the State Library of Iowa
- Led training activities to over 300 libraries that resulted in individual website identity and stabilize e-mail connectivity for individual library staff which resulted in providing access for individual library patrons
- Conducted all training for SurgeMail and Plone to librarians to establish their own email and website integration to their organization
- Continued to maintain follow-up support and consultant work for questions, concerns and guidance to Iowa libraries affected by this project
Public Access Computing Trainer
Bill & Melinda Gates Foundation
Seattle, WA
01.2001 - 01.2003
- Directed all development and delivery of training to libraries, staff, board members, volunteers, and communities
- Streamlined and improved planning process for installation and networking of all computers and servers in public libraries throughout the United States with up to 70% travel for this support
- Stimulated historical recording and written text for preservations of culture and traditions to the Navajo Indian peoples, resulting in a first time ever opportunity to digitally document their history
- Accountable for training all library staff, board members and volunteers on a variety of software, computer administration and techniques to assist in learning computer usage skills
- Implemented technology and training needs assessments to ensure full training competencies met organization and community needs
- Bridged communications between IT and training departments as an IT committee liaison
- Instrumental in complete redesign and restructuring of training curriculum to be more adaptable to adult learners
- Core development and delivery for “train the trainer” workshops on specific training and workplace communication issues
Education
Master of Science - Physiology, Coaching
Indiana State University
Terre Haute, INBachelor of Science - Education
Iowa State University
Ames, IA 08.1989 - 08.1993
Skills
Process documentation
Skilled in Articulate 360
Workflow Analysis
Lesson planning
Facilitation techniques
Lecturing
Course development
Technical training
Learning management systems
Certification
Association for Talent & Development, Current Member
Accomplishments
Lean Six Sigma, Green Belt Certified
Software
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Genealogy
- DIY and Home Improvement
- Volunteering at local animal shelters and rescue organizations
- Gardening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork from home optionWork-life balanceLanguages
English
Native or Bilingual
Quote
"Do the best you can until you know better. Then when you know better, do better."
Maya Angelou
Timeline
Process Analyst
VGM
03.2024 - Current
Patient Care Coordinator
VGM
01.2023 - 03.2024
Learning Development Consultant
W.W. Grainger, Inc.
02.2022 - 08.2022
Learning Delivery Consultant
W.W. Grainger, Inc.
12.2016 - 02.2022
Business and Community Development Specialist
Hawkeye Community College
01.2011 - 01.2015
Lead Trainer
State Library of Iowa
01.2006 - 01.2008
IT & Information Literacy Coordinator
Waterloo Public Library
10.2005 - 12.2016
Public Access Computing Trainer
Bill & Melinda Gates Foundation
01.2001 - 01.2003
Bachelor of Science - Education
Iowa State University
08.1989 - 08.1993
Master of Science - Physiology, Coaching
Indiana State University