- Reading
- Personal Development and Self-Improvement
- Oil painting
- Sculpting
- Silver clay jewelry making
- Vegetable gardening
- Permaculture
- Urban Homesteading
- Beekeeping
- Social Justice issues
- Travel
Kimberly Vanderburg-Murphy
Salt Lake City,UT
Summary
Skilled Licensed Massage Therapist and adept Front Desk Receptionist, notably with Loma Linda Faculty Dental Offices, I excel in delivering unparalleled client satisfaction through expert stress relief massages. Leveraging social skills and professional ethics, I've significantly enhanced client wellness and retention, underscored by a proactive approach to continuous skill advancement and a commitment to creating therapeutic environments.
Overview
31
31
years of professional experience
Work History
Licensed Massage Therapist
Self-employeed
05.1993 - 05.2021
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Developed a highly sought after, dynamic massage flow independently my own.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Maintained client treatment records and designed long-term care programs for return customers.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
- Increased client base through effective word-of-mouth and social media marketing strategies.
- Fostered tranquil and healing environment, setting stage for effective therapy sessions.
Front Desk Receptionist
Loma Linda Faculty Dental Offices
01.1990 - 01.1996
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Education
No Degree - Massage Therapy
Riverside College of Massage Therapy
Riverside, CA04-1993
High School Diploma -
Hampton High School
Hampton, VA06-1981
Skills
- Reflexology techniques
- Stress relief massage
- Deep tissue massage
- Lymphatic drainage
- Social skills
- Professional ethics
- Trigger point massage
- Ashiatsu Barefoot Massage
- Craniosacral therapy
- Hot stone massage
- Swedish massage
- Thai massage
- Shiatsu technique
- Maya Abdominal Massage
- Adept at answering multi-line phone system
Interests
Work Preference
Location Preference
RemoteImportant To Me
Flexible work hoursWork-life balanceCompany Culture401k match4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Massage Therapist
Self-employeed
05.1993 - 05.2021
Front Desk Receptionist
Loma Linda Faculty Dental Offices
01.1990 - 01.1996
No Degree - Massage Therapy
Riverside College of Massage Therapy
High School Diploma -
Hampton High School
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