KIMBERLY VANDERLINDEN
Allegan
Summary
Dependable leader equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Uses independent decision-making skills to positively effect company, as well as being an essential team player. Forward thinker skilled at operating departments to efficiently meet goals and gain customers. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Manager of Operations
B. Franck RV Service
05.2020 - Current
- Make sure the shop is a clean, safe, and efficient environment, cleaning myself when necessary.
- Apply payments to work orders and handle insurance claim, extended warranty and factory warranty.
- Complete bank deposit slips and reconcile the till.
- Trained and guided office team members to maintain high productivity and performance.
- Interact well with customers to build connections and nurture long standing relationships.
- Successfully manage budgets
- Established positive and effective communication among staff
- Improve customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Manages purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently as well as collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
CUSTOMER SERVICE REPRESENTATIVE
Veurink's RV Center
03.2013 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer, both new and existing by using extensive knowledge of products and services and creating welcoming, positive and honest experiences.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
HIGH SCHOOL DIPLOMA -
East Kentwood High School
Kentwood, MI05.2005
Skills
- Employee training
- Crew leadership
- Financial management
- Organizational and time management
- Quality assurance
- Goal setting
- Inventory management
- Problem-solving
- Customer relationship management (CRM)
- Quickbooks
- Invoice processing
Timeline
Manager of Operations
B. Franck RV Service
05.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Veurink's RV Center
03.2013 - 03.2020
HIGH SCHOOL DIPLOMA -
East Kentwood High School
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