Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Languages
Timeline
Generic

KIMBERLY Vargas

Ramona ,CA

Summary

High-Energy Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

20
20
years of professional experience

Work History

Ops Store Manger

Burlington Stores, Inc.
07.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Lead and motivate a team of professionals. Ensure excellent customer service.
  • Ensuring that workers are inspired and motivated to do their jobs correctly
  • Making strategic decisions on behalf of the company
  • Helping the hiring section of a company recruit the best professionals for the business
  • Making sure documents are filed at the appropriate times according to established laws and regulations
  • BOH ensuring my team knows company expectation to reach CPH goals consistently.
  • Coach and develop under performing back room associates so they meet compliance
  • Front of house training and developing my leaders to meet company metrics in customer experience through scan and bag, fast cashiering and walking the shortage highway .

Assistant Store Manager

Barnes & Noble
05.2017 - Current
  • Deliver and grow sales and other business metrics year-over-year
  • Observe the sales floor to recognize opportunities to coach booksellers on improving selling conversations
  • Hold booksellers accountable to drive sales and enthusiastically model our selling behaviors and culture
  • Assist in recruiting, selecting, onboarding and developing high-caliber talent through training, coaching and assignments
  • Make business decisions to achieve or exceed payroll results and monitor operational and productivity standards to ensure store standards are maintained product
  • Lead sales meetings and communicate product and promotional information
  • Establish staffing plan for the shift and redeploy booksellers, based on observation and metrics, to positively impact sales and customer experience
  • Ensure facilities and visual standards are maintained to support a positive customer experience, taking immediate action to correct and ensure the best customer experience
  • Delegate operational duties to another manager when possible
  • Assist with evaluating and managing employee performance in partnership with the store manager
  • Provide consistent communication and model expected behaviors to ensure compliance with all policies, procedures and our core values.

Merchandise Manager

Barnes & Noble
06.2011 - 05.2017
  • Role responsibilities were to create a culture of proactive customer engagement to exceed our customer expectations
  • Be proactive with the ability to anticipate potential situations that may impact sales or the customer experience
  • Strong organizational and written/verbal communication skills
  • Spend majority of time on the selling floor, which requires physical activity.

Receiving Manager

06.2004 - 06.2011
  • Receive all product and separate on each H cart for sales floor
  • Control shrink and expense by accurately completing and submitting all tracking and receiving paperwork, and ensuring that processes are followed.

OSM/Merchandise ASM

TJX Companies
01.2015 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Expert in off -price retail
  • Worked effectively in fast-paced environments.
  • Skilled at working collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • District Point person for seasonal sets
  • District point person for Hr time-card questions
  • Hiring and developments of each associate and creating a succession plan
  • Merchandise to floor in 4 by 4, product placement , and fresh features .

Education

Office Manager/ Medical Billing

Stratford Career Institute
California
06.2001

Eastlake High school
06.1999

Skills

  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Store Merchandising
  • Recruitment and hiring
  • POS Systems
  • Team Building and Leadership
  • Team motivation
  • Leadership Development

Awards And Acknowledgements

Part chair to the last two Camp Pendleton Zumbathon annual charity program to help the Wounded Warrior foundation.

Languages

Spanish
Elementary

Timeline

Ops Store Manger

Burlington Stores, Inc.
07.2022 - Current

Assistant Store Manager

Barnes & Noble
05.2017 - Current

OSM/Merchandise ASM

TJX Companies
01.2015 - 01.2022

Merchandise Manager

Barnes & Noble
06.2011 - 05.2017

Receiving Manager

06.2004 - 06.2011

Office Manager/ Medical Billing

Stratford Career Institute

Eastlake High school

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KIMBERLY Vargas